How many people can answer the question, “What do you do for a living?” with the answer, “I help find cures for cancer.” At Blood Cancer United, employees take our mission seriously. 

Whether you work in one of our regions, are an accountant at the national office or a specialist in our Information Resource Center, you work each day on making our bold goal a reality: to enable patients with blood cancer to gain more than one million years of life by 2040. Join us and give new meaning to the word, “job.” 

Summary:   

The Learning Programs and Facilitation Manager leads the Programs Team that delivers Blood Cancer United’s high-impact learning experiences. This role focuses on programs that require hands-on support, such as manager and leader development, onboarding, compliance training, and major organization-wide rollouts. The manager runs the team’s request-review meetings, sets clear service commitments, and upholds facilitation and quality standards. The manager also works with the Skills Office (the team that maintains our skills framework) to build programs that include clear evidence of skill growth and to identify what can be turned into self-serve resources. The role coaches internal facilitators and subject matter experts, manages the internal facilitator network and vendor partners, and ensures delivery is consistent, measurable, and scalable. 

Performance Metrics:   

• Deliver faster with smart reuse: Days from request to a usable draft and to the first live session; share of requests solved through self-serve resources or quick consults; percentage of new needs met by reusing or adapting existing materials.
• Programs that change performance: Learner satisfaction scores, measured improvement in the targeted skills, and observable on-the-job behavior change.
• Meet requirements efficiently: Percentage of required training completed by the deadline and cost per participant trending down over time.
• High-quality, inclusive delivery network: Percentage of trained internal facilitators certified and actively teaching, and the share of programs that meet accessibility checklist. 

Duties and Responsibilities:   

Decision Rights & Governance 

• Approve the scope of quick consults and recommend the scope, timeline, and staffing for larger programs.
• Lead weekly request-review meetings with the Talent Development team; assign work level (self-serve, quick consult, co-design, or fully managed), set service commitments, and confirm business inputs.
• Own facilitation standards, train-the-trainer certification, and quality checks for the internal facilitator network.
• Select and manage internal facilitators and vendor partners within budget; escalate new vendor contracts.
• Partner with the Skills Office to balance Programs Team capacity with opportunities to automate and create self-serve resources. 

Program Leadership & Portfolio Management 

• Lead delivery of programs that require co-design or full management, including manager and leader development, onboarding, sales enablement, and organization-wide initiatives. 
• Manage schedules, resources, and budgets, so programs are delivered on time, within scope, and aligned to priorities.
• Coordinate with learning leadership to prioritize work and balance demand across the team.
• Provide quick consultations (typically one to three hours) to help requesters use templates or curated resources when that is the best solution.
• Build and maintain the internal Facilitator Network (selection, onboarding, calibration, and utilization targets) to ensure consistent standards and coverage.
• Work with the Learning Experience Designer and Learning Management System Specialist to convert repeatable elements into templates or short learning resources for self-serve use.  

Program Design & Development 

• Create program frameworks, facilitator guides, playbooks, and evaluation plans that set clear expectations and outcomes.
• Co-design with subject matter experts and business leaders to combine expertise with sound learning design.
• Stand up and manage train-the-trainer efforts and communities of practice to expand delivery capacity.
• Curate and adapt external content and vendor programs for fit, accessibility, and impact.
• Ensure all materials meet our accessibility checklist, use consistent tags and keywords for easy search, and include plans to show evidence of skill growth.
• Define “first usable” deliverables and run lightweight pilots to shorten the time from request to first delivery.  

Delivery & Facilitation 

• Facilitate priority programs (in-person and virtual), modeling effective and inclusive delivery.
• Coach leaders and subject matter experts; run teach-backs and certify facilitators against standards.
• Provide coaching, calibration, and feedback loops so internal facilitators deliver consistently.  

Evaluation & Continuous Improvement 

• Track and report on speed to first usable, time to first live session, learner satisfaction, behavior change, completion of required training, cost per participant, and other agreed measures.
• Conduct program and portfolio reviews to identify improvements and to increase reuse of existing materials.
• Provide monthly dashboards and quarterly summaries with recommendations.
• Share program outcomes with the Skills Office and recommend components that can be turned into self-serve resources.  

Key Interfaces & RACI: 

• LXD/LMS: packaging, tagging, accessibility QA, reporting (C/R)
• Skills lead (if present inside L&D): standards and Level-1 enablement (C)
• TA/HRBPs/DEI: program inputs, mentorship enablement, inclusive design (C/I)
• People Analytics: dashboard inputs and interpretation (C)
• Compliance/Legal: audit readiness (C/I)  

Education & Experience Requirements:   

• Bachelor’s degree or equivalent experience in Education or Human Resources field is preferred. 
• 4-6 years of experience in learning and development, Human Resources, or HR systems support   
• Experience in sales enablement, leadership, and manager development training preferred
• Professional certification, such as CPTD, is preferred   
• Knowledge and experience of instructional design with proven success in utilizing and implementing instructional design concepts. Experience with authoring tools such as Articulate 360.
• Ability to facilitate (in classroom and virtually) a variety of topics to different employee populations. 
• Effectively communicate with team members, instructional designers, subject matter experts and management using excellent interpersonal communication skills. 
• Excellent project management with ability to effectively organize and manage multiple learning initiatives using strong organizational, time management and attention-to-details skills. 
• Demonstrated excellence in customer service skills, problem-solving skills, and process improvement  
• High with proficiency in MS Office, especially PowerPoint, with proficiency at learning new related business and communication technologies  

Physical Demands & Work Environment: 

• Physical demands are minimal and typical of similar jobs in comparable organizations 
• Work environment is representative and typical of similar jobs in comparable organizations
• Local travel as appropriate  
• Occasional work some evenings or weekends 

Employee Value Proposition:

As a valued member of Blood Cancer United, you are eligible for a comprehensive benefits package. Our offerings include medical, dental, and vision insurance; life insurance; flexible spending accounts; a 403b retirement plan along with generous paid time off. In addition, we observe federal paid holidays throughout the year, and offer a wellness program and an employee assistance program.

We are excited to share the base pay range for this position is $81K to $85K. The offered compensation may vary based on factors such as geographic location, business need, market conditions, proficiencies, skills, education, and experience. Additionally, at Blood Cancer United we place a high value on internal pay equity and will consider the current compensation of similarly situated roles and direct team members. Base compensation is only one component of our Total Rewards program, which also includes an annual incentive plan and a competitive benefits package.

The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of employees.  Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Disclaimer

Blood Cancer United is an equal employment opportunity employer committed to diversity and inclusion in its workplace. All qualified applicants will receive consideration for employment without regard to sex, gender, gender identity and expression (including transgender status), sexual orientation, pregnancy, age, race, color, creed, national origin/ancestry, citizenship, religion, genetic predisposition or information, physical or veteran status, or any other characteristic protected by law. Blood Cancer United seeks such skilled and qualified individuals to share our mission and where they will join a cohort of others who have chosen to call Blood Cancer United home. Blood Cancer United complies with all applicable laws which prohibit discrimination and harassment in the workplace, and is committed to maintaining a diverse and inclusive environment supportive of all of our employees and the communities we serve.