Work Location Options: Hybrid
You Lead the Way. We’ve Got Your Back
At American Express, our culture is built on a 175-year history of innovation, shared values and leadership behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you will experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to gain experience new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
Enterprise Data Management & Products (EDMP), a key part of our Technology organization, focuses on delivering data products that fuel business growth and unlock value, while also shaping robust data management strategies and governance solutions. Our aim is to propel growth, unlock potential, enhance efficiency, manage risk, and foster talent. By prioritizing enterprise growth across all sectors, we create solutions that enhance satisfaction and value, streamline operations for scalability, and maintain trust and security.
Role Description:
American Express continues to invest in enterprise data management, and as part of the journey, the Enterprise Data Office is seeking a Senior Manager to lead the instructional design and development of training offerings that will enable our enterprise-wide data management transformation.
Primary Responsibilities:
- Learning Needs, Audience Alignment & Stakeholder Partnership
- Conduct learning needs analyses and gap assessments – define learner personas, and map tailored journey paths that align with data-management related role roles and skills gaps
- Partner with business and technology leaders to ensure the right audiences are targeted and enrolled in programs aligned to their roles and learning needs.
- Instructional Design, Content Development & Program Delivery
- Lead the end-to-end design and development of training programs, from design documents, outlines, and storyboards through final delivery.
- Collaborate with subject matter experts and stakeholders across the Enterprise Data Office and business units to design, develop, and maintain engaging learning assets across multiple modalities (e-learning modules, workshops, instructor-led sessions, videos, interactive workbooks, scenario-based simulations, etc.)
- Translate complex data management topics into clear, accessible, and engaging training content
- Standards, Governance & Quality
- Formalize and standardize the end-to-end process for learning asset development across the EDO – including design documentation, outlines, storyboards, and review cycles to ensure consistency, efficiency, and quality across all training modalities (e-learning, instructor-led, and blended)
- Establish and oversee instructional design process (ADDIE) and standards
- Ensure content is consistent, scalable, and follows QA standards
- Manage the administration and reporting of required and regulatory learning programs.
- Measurement & Continuous Improvement
- Use insights and feedback to refine learning experiences and ensure alignment with business objectives
Minimum Requirements:
- 6+ years of relevant experience related to instructional design frameworks (ADDIE) consistent with adult learning theories
- Proven ability to translate complex and/or technical concepts into engaging and accessible training content for diverse audiences
- Hands-on experience creating learning assets across modalities (e-learning, instructor-led sessions, videos, interactive workbooks, scenario-based simulations, etc.)
- Proficiency in Articulate Storyline
- Bachelor’s degree.
Preferred Qualifications:
- Instructional Design & Content Development
- Proficiency with additional development tools such as Adobe Captivate, Camtasia, and/or Rise.
- Advanced ability to design innovative content that engages diverse audiences and learning styles across multiple modalities (e-learning, quick reference guides, videos, instructor-led), ensuring ADA compliance.
- Strong writing, editing, and instructional design skills, including experience designing quizzes, simulations, and assessments.
- Knowledge and application of current and emerging learning and development trends.
- Project & Delivery Management
- Experience managing critical, time-sensitive deliverables in fast-paced environments.
- Detail oriented with a high degree of personal accountability; strong self-starter with an ability to autonomously multi-task and meet competing deadlines.
- Stakeholder Leadership & Collaboration
- Demonstrated ability to lead, influence, and motivate stakeholders across levels and functions without direct authority.
- Excellent communication skills with the ability to simplify and articulate complex concepts for diverse audiences.
- Industry Knowledge & Adaptability
- Experience working in large U.S. and/or global financial institutions.
- Comfort operating in ambiguous environments, using structure, prioritization, and influence to drive clarity and keep work on track.
- Proven ability to lead, influence and motivate stakeholders within and outside of your direct authority to achieve aggressive goals.
Guardia
Salary Range: $123,000.00 to $215,250.00 annually + bonus + benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones’ physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That’s why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
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Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.
