As a community, the University of Rochester is defined by a deep commitment to Meliora – Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.

Job Location (Full Address):

30 Corporate Woods, Brighton, New York, United States of America, 14623

Opening:

Worker Subtype:

Regular

Time Type:

Full time

Scheduled Weekly Hours:

40

Department:

900087 ISD Training

Work Shift:

UR – Day (United States of America)

Range:

UR URG 111

Compensation Range:

$63,815.00 – $95,723.00

The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job’s compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.

Responsibilities:

Serves as an instructional design expert for assigned applications. Supports the training program in all areas of instructional design and through all phases of an implementation. Works with technical staff and key stakeholders to identify requirements, recommends, plans, designs, executes and evaluates instructional design, training environment build and experiential learning programs. Provides in-depth knowledge of applications, adult learning theory, and training standards to develop training curriculum and documentation to support operations, standardize processes, gain workflow efficiencies and improve patient care. Assists with leading tasks, ensuring timelines are met and collaborates with management regarding process improvements, efficiencies and system innovations.  Provides guidance and training expertise to team members.

Essential Functions

• Serves as the instructional design expert for assigned user groups and applications. Utilizes application knowledge, electronic health record (EHR) and training best practices and standards, as well as adult learning theories to independently gather requirements, plan and design training solutions and resources for all phases of projects, enhancements and steady-state training. Coordinates training resources, tasks, timelines and communication plans, working collaboratively with other areas.
• Acts as the primary content resource and workflow expert to Credentialed Trainers, maintaining in-depth knowledge of the EHR applications assigned, related workflows and processes. Coordinates and leads training workgroups, Credentialing sessions, Train the Trainer sessions and educates Credentialed Trainers on functionality and workflow changes. Provides input on staff development plans related to classroom instruction and the credentialing process.
• Evaluates, establishes and executes on training needs for projects, upgrades, go-lives, enhancements and workflow modifications specific to assigned applications. Leads assigned training project work and coordinates the activities of the training team. Assigns and monitors project tasks, resources and priorities. Performs workflow analyses and documents as necessary. Identifies the best-fit instructional design solution and contributes to set up decisions based on the identified needs. Identifies barriers to project completion and communicates and or escalates needs with leadership.
• Encourages, coordinates, surveys and addresses instructional design feedback, QA tracking and follow-up. Monitors and directs training content, design effectiveness and operational impact. Maintains application specific knowledge, training, adult learning and EHR best practices. Develops related processes and procedures and documents accordingly.
• Coordinates marketing strategies and messaging promoting instructional design and or system changes and updates with communications representative, project leaders, informatics and operational leaders. Reviews messaging and manages communication channels. Maintains web pages to ensure content is up-to-date and relevant.
• Addresses questions, requests and incidents that arise through all phases of projects. Utilizes resources for advanced troubleshooting. Organizes and conducts meetings, webinars, workshops, demos, consultations and outreach programs as necessary. Determines the most practical and appropriate method to meet project and customer needs.
• Determines the best method to design and build the EHR training environment scenarios based on documentation, knowledge of the system and the intended use of the environment. Ensures the environment is in good working order to allow for training and practice.
• Maintains in-depth knowledge of all aspects of the training program, including policies, procedures, processes, team members and the LMS.
• Other duties as assigned.

Minimum Education & Experience

• Bachelor’s degree and 1 year of relevant experience required
• Master’s degree preferred
• Or equivalent combination of education and experience
• Project management experience preferred
• Healthcare or educational environment experience preferred
• Clinical, revenue cycle, patient access and/or systems training experience preferred

Knowledge, Skills And Abilities

• Strong attention to detail, critical thinking skills and ability to develop creative solutions to complex problems required
• Excellent verbal and written communication, teamwork, relationship building and follow-up skills required
• Strong analytical, interpersonal and organizational skills required
• Ability to listen and ask questions required
• Skilled in using MS Office applications, Zoom, SharePoint and/or Learning Management Systems required
• Strong leadership skills preferred

Licenses And Certifications

• EPIC – EPIC Certification upon hire required
• Information Technology Infrastructure Library (ITIL) , LEAN, Agile and/or PMP certification upon hire preferred

The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University’s Mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.