Job ID

784499

Grow with us

Ericsson Inc. does not sponsor U.S work authorizations for this job position including U.S. immigration filings for initial and/or change of employer paperwork for H-1’s, H-1B1’s, E-3’s, O-1’s, and TN’s. Ericsson also does not hire F-1’s working on CPT or EAD for this position.

About this opportunity

Ericsson is seeking a Senior Learning Experience Designer to develop engaging, outcomes-driven learning experiences that support the growth of our employees, partners, and customers. This is a hands-on, full-time role (remote/hybrid) within the GTM Learning & Enablement team, reporting to the Director of Content Experience. You will collaborate with subject matter experts and business stakeholders to design blended learning programs across onboarding, sales enablement, and certification — translating complex technical and business concepts into clear, measurable experiences. A key focus is elevating the end-to-end learner experience within the LMS and contributing to our transition to a new LMS platform.

What you will do

• Design end-to-end learning experiences across multiple formats: self-paced e-learning, virtual instructor-led training (vILT), microlearning, video, simulations, and job aids
• Consult with stakeholders to assess business needs, identify performance gaps, and recommend appropriate learning solutions
• Apply adult learning principles and instructional design methodologies to drive measurable behavior change
• Partner with subject matter experts to distill complex information into concise, learner-centered content and scenarios
• Develop storyboards, scripts, facilitator guides, job aids, and assessments
• Manage multiple projects simultaneously from intake through launch, including timelines, stakeholder communication, and quality assurance
• Design intuitive learner journeys within the LMS, including page layouts, navigation flows, and branded learning destinations
• Build and iterate on courses using authoring tools such as Articulate Storyline and Rise 360
• Use data (xAPI, SCORM, engagement metrics) and learner feedback to continuously improve adoption and outcomes
• Apply UX and visual design principles; contribute to the team’s design system, templates, and style guides
• Stay current on learning technology trends, including AI-assisted authoring and adaptive learning

The skills you bring

• 7+ years of experience designing learning experiences, including sales and partner enablement, in a corporate or agency environment
• Bachelor’s degree in Instructional Design, Learning Sciences, Educational Technology, Human-Computer Interaction, or related field — or equivalent practical experience
• Experience designing learner journeys within an LMS environment and optimizing content discoverability
• Portfolio demonstrating a range of modalities (e-learning, ILT/vILT, video, microlearning, performance support)
• Advanced proficiency in at least two authoring tools (e.g., Articulate Storyline 360, Rise 360, Adobe Captivate)
• Experience with LMS platforms (e.g., Cornerstone, Docebo, Absorb) and familiarity with SCORM and xAPI
• Strong writing, editing, and visual design skills
• Ability to manage multiple projects and stakeholders simultaneously from intake through evaluation
• Nice to have: Master’s degree in a related field; UX research background; experience with Docebo LMS; video production or motion graphics skills (After Effects, Premiere, Figma); familiarity with AI-assisted design tools or Kirkpatrick evaluation methods

What happens once you apply?

Click Here to find all you need to know about what our typical hiring process looks like.

Ericsson uses a merit-based hiring approach that values people with different experiences, perspectives and skillsets. We truly believe this approach drives innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team.  Ericsson is proud to be an Equal Opportunity employer, learn more.

If you need assistance or to request an accommodation due to a disability, please contact Ericsson at hr.direct.americas@ericsson.com. 

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not an exhaustive list of all responsibilities, duties and skills required for this position, and you may be required to perform additional job tasks as assigned.

Primary country and city: United States (US) || Plano (Country/ City)

Job details: Sales Support Manager

Compensation and Benefits at Ericsson

At Ericsson, we know that our people are the key to our success. We offer a competitive package to help with your individual needs and goals.

Your Pay

The salary range for this position is dependent on various factors including, but not limited to, location, and the candidate’s combination of job-related knowledge, qualifications, skills, education, training, and experience.

Short-Term Variable Compensation Plan: Your pay also includes the opportunity for an annual bonus. Actual bonus payouts are based on performance of the business against the unit’s objectives, individual performance, and the individual bonus target. Certain eligibility and pro-ration rules apply. 

Your Health

Ericsson offers excellent health benefits including the choice of three medical plan options and a dental plan option that allow an employee to select the level of coverage that suits their needs. Employees will receive company credits in an amount equal to the cost that Ericsson pays toward the cost of their medical and dental premiums for themselves and eligible covered dependents.

Your Financial Security

We invest in both your short and long-term financial wellbeing. The Ericsson US 401(k) Plan offers an automatic 3% company contribution and Ericsson match $1 for every $1 you put into the 401(k) Plan on the first 3% of your eligible pay, plus 50 cents on every $1 on the next 2% of eligible pay. When you contribute at least 5% of eligible pay, you are receiving Ericsson’s full matching contributions of 4%. Matching and company automatic contributions stop when your total eligible pay for the year reaches the IRS limits. Employees will also receive company credits in an amount equal to the cost of basic life insurance and basic accidental death and dismemberment coverage, as well as short-term and long-term disability coverage. Employees also have the option to participate in Ericsson’s Stock Purchase Plan.

Your Time

Your work-life balance is important to us. New employees are provided a minimum of 15 days of accrued vacation, up to 3 personal days per year, 11 annual holidays, 8 hours of volunteer time, and 80 hours of sick time annually. Please note paid time off is pro-rated based on the employee’s start date. Furthermore, Ericsson provides up to 16 weeks of paid maternity leave and 6 weeks of parental or adoption leave at 100% of pay.

Additional Benefits

Ericsson offers many other company-paid benefits such as financial wellness programs, educational assistance, matching gifts, and recognition programs.