Sr. Learning Experience Designer (Hybrid)

Chicago, IL 

The American Medical Association (AMA) is the nation’s largest professional Association of physicians and a non-profit organization. We are a unifying voice and powerful ally for America’s physicians, the patients they care for, and the promise of a healthier nation. To be part of the AMA is to be part of our Mission to promote the art and science of medicine and the betterment of public health.

At AMA, our mission to improve the health of the nation starts with our people. We foster an inclusive, people-first culture where every employee is empowered to perform at their best. Together, we advance meaningful change in health care and the communities we serve.  

We encourage and support professional development for our employees, and we are dedicated to social responsibility. We invite you to learn more about us and we look forward to getting to know you.

We have an opportunity at our corporate offices in Chicago for a Sr. Learning Experience Designer (Hybrid) on our Mission Operations team. This is a hybrid position reporting into our Chicago, IL office, requiring 3 days a week in the office.  

This role designs high-quality, interactive experiences that enable meaningful dialogue, shared learning, and collective sensemaking around organizational well-being across both large convenings and 1:1 advisory engagements with health systems. This role owns the design and execution of PS sessions and partners with physician faculty to strengthen facilitation across convening and advisory services. This role is responsible for bringing rigor and the ability to craft conversation design, session flow, and group dynamics, and the helps subject-matter experts translate insight into powerful, participant-centered experiences at multiple scales. 

This role requires in-depth conceptual and practical knowledge in their job discipline and basic knowledge of related job disciplines. This role solves complex problems and works with independence, receiving minimal guidance. This role may drive defined workstreams within a broader project or may have accountability for ongoing activities or objectives. Typically acts as a resource for colleagues with less experience.

Responsibilities:

Learning and Experience Design

• Define the purpose, learning outcomes, conversation formats, and content arc for AMA’s well-being convening events such as a CWO Forum, Product Advisory Council, learning collaboratives, etc..; this excludes events such as ACPH/ICPH that are owned by the Content Strategy & Operations team.
• Research and design interactive formats that enable deep participation, dialogue, reflection, and learning across diverse audiences of senior physician and health system leaders.
• Translate content and intent into facilitation guides and plans, session flows, and participant experiences.
• Continuously evolve convening approaches based on feedback, observed group dynamics, and emerging techniques and practices in the facilitation space.
• Develop general understanding of health systems, clinician well-being, change leadership, and clinical audiences to make informed recommendations about experience design, facilitation approach, session flow, and materials.

Facilitation Coaching and Enablement

• Create, curate, and organize a library of facilitation guides, prompts, techniques, teaching decks, and conversation supports that enable the physician faculty and program teams to deliver consistent, high quality 1:1 and group conversations.
• Partner with physician faculty and Activation Director to customize reuseable facilitation and didactic materials and conversation supports for specific report.
• Coach and prepare physician faculty and other presenters to strengthen facilitation and presentation skills and techniques.
• Design and lead preparation and rehearsal sessions and processes that align presenters on intent, flow, and facilitation approach.

Event Execution

• Provide necessary inputs to event planning and operations staff to ensure that logistics support the broader experience and learning objectives.
• Define and build the run of show for each presenter’s section and content within a given event, including session flow, interaction design, timing, and transitions.
• Serve as the on-site facilitation and experience lead during convening events, monitoring energy, pacing, and group dynamics and coordinating with logistic partners and presenters for real-time adjustments as needed.
• Ensure consistent and continuously improving facilitation quality across formats (e.g. convening, advisory sessions, working sessions) by collecting feedback and identifying opportunities to strengthen design, preparation, content, format, and delivery over time.

May include other responsibilities as assigned 

Requirements:

• Bachelor’s degree required
• 5+ years of experience in designing, leading, and/or supporting interactive experiences with senior leader audiences
• Demonstrated experience in translating subject-matter content into interactive experience designs and conversations to support meaningful dialogue and learning.
• Strong facilitation design capability, including experience crafting conversation formats, session flows, and interactive elements aligned to clear learning or strategic objectives.
• Ability to work effectively with subject-matter experts, conducting intake and preparation to convert expertise into facilitation guides, slide decks, and participant-centered experiences.
• Demonstrated skill at training and preparing presenters or facilitators to strengthen delivery, engagement, and alignment with intended outcomes as well as giving direct, constructive feedback.
• Experience designing facilitation assets and reusable tools (e.g., guides, prompts, decks, conversation supports) that enable others to deliver consistently high-quality experiences.
• Comfortable working across formats, including large convenings, small-group sessions, and 1:1 advisory or consultative conversations.
• Strong collaboration skills, with experience partnering with diverse stakeholders (i.e. events, operations, or production teams) to ensure logistical execution supports.
• Ability to observe group dynamics and make real-time or iterative adjustments to facilitation design, pacing, and flow to support engagement and outcomes.
• Clear written and verbal communication skills.
• Background in or experience with health systems, health care, physician workforce, and/or well-being and burnout preferred.
• Overnight travel to US-based locations multiple times per year required.

The American Medical Association is located at 330 N. Wabash Avenue, Chicago, IL 60611 and is convenient to all public transportation in Chicago. 

This role is an exempt position, and the salary range for this position is $87,394-$115,797. This is the lowest to highest salary we believe we would pay for this role at the time of this posting. An employee’s pay within the salary range will be determined by a variety of factors including but not limited to business consideration and geographical location, as well as candidate qualifications, such as skills, education, and experience. Employees are also eligible to participate in an incentive plan. To learn more about the American Medical Association’s benefits offerings, please click here.  

We are an equal opportunity employer, committed to diversity in our workforce.  All qualified applicants will receive consideration for employment.  As an EOE/AA employer, the American Medical Association will not discriminate in its employment practices due to an applicant’s race, color, religion, sex, age, national origin, sexual orientation, gender identity and veteran or disability status.

THE AMA is committed to improving the health of the nation