Overview

Union Home Mortgage’s L.E.A.D Internship Program’s goal is to provide a fun, interesting, and real-world environment for our interns to Learn about the industry, be Educated by Sr. Leadership and their peers, Achieve their personal goals and Develop their skills and knowledge base. We pride ourselves in providing innovative programs for our interns in order for them to learn and grow as they progress through their careers. Some of the programs we offer include: shadowing, mentoring, professional development, group projects and we even take our interns on corporate outings! Our internship program gives students a chance to meet new people, gain more experience, and learn from the best in the business!

This position will be responsible for working alongside the training team to design and develop world class training for Partners across the country. The role will require a strong working knowledge of Microsoft Office and Adobe Captivate in order to create new eLearning as well as reference documents for training purposes.

Duties & Responsibilities

• Assisting in the design and development of courses utilizing eLearning software
• Work effectively with department managers and SME’s across the organization to create training and to maintain its accuracy
• Adding audio and animation edits to eLearning
• Editing, development and formatting of guides, checklists, or other reference documents for Partners to utilize in their day-to-day work flows
• Redacting of documents for training purposes
• Convert old training programs from instructor led trainings to self-paced modules
• Independent training through UHM’s internal LMS as well as external training to stay up to date on new eLearning technologies
• Quality control testing of new courses for grammar, punctuation, as well as functionality of the eLearning
• Participate in weekly training huddle meetings
• Publishing courses and pulling learner transcript reports
• Answering tickets and unlocking products for Loan Officers through IT

Qualifications

Skills Required

• Strong verbal and written communication skills
• Detail-oriented, critical thinking, and troubleshooting skills
• Skilled at multi-tasking and keeping organized
• Able to work in a fast-paced environment with strict time deadlines
• Professional phone, email, chat and screen-sharing skills
• Positive attitude, optimistic outlook and willingness to be part of a team
• Quick to learn new technologies and applications for creating eLearning
• Willingness to learn and train independently
• Knowledge of Microsoft and Adobe products, including Word, Excel, and Captivate

Education & Experience

• Bachelor’s degree in Graphic Design, Visual Communication, English, Business, Communications or a related field.
• Strong knowledge of MS Office Suite
• Familiarity with Adobe Captivate Prime or other Learning Management Systems
• Understanding of Adobe Captivate, Camtasia or other eLearning applications

Supervisory Responsibilities

None

Certificates, Licenses, & Registration

None

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with this job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed.

This job description is subject to review and change. This is not a contract. Signature below indicates solely that this job description has been received, read, and understood.

Equal Employment Opportunity Statement

Union Home Mortgage Corp. provides equal employment opportunities (EEO) to all

employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state and local laws. Union Home Mortgage Corp. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Union Home Mortgage Corp. expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, national origin, age, genetic information, disability or veteran status. Improper interference with the ability of Union Home Mortgage Corp. employees to perform their expected job duties is absolutely not tolerated.

About Organization

Since our inception in 1970, Union Home Mortgage has guided hundreds of thousands of aspiring homebuyers through the process of achieving homeownership. Driven by the belief that homeownership should be accessible for everyone, we go the extra mile for every customer, while providing a personalized experience unmatched in the industry.

Guided by the vision and dedication of our President and CEO, Bill Cosgrove, we’ve built a world-class company where people come first. With a culture that stands out in the mortgage industry, you won’t find employees here – only Partners - who live by the shared values of our Code of Conduct. We respect one another, communicate openly and hold each other accountable.

Our commitment to delivering personal, world-class service has helped us expand our reach into over 44 states + D.C. and grow our annual lending volume trending over $5 billion in responsible lending per year, trending over $13 billion in 2021.