The Learning & Development Lead is the hands-on owner of Shield Technology Partners’ learning function across the organization and its portfolio of managed-service companies. Reporting to the Director of People Experience, this role translates L&D vision and strategy into executable programs, owning the full lifecycle from design and development through delivery, administration, and measurement. It is a senior, high-autonomy role for a builder who can run a modern, AI-forward L&D operation end-to-end in a fast-growing, multi-company MSP environment.
Key Responsibilities
Program Strategy & Execution: Translate the L&D vision and roadmap into executable programs, priorities, and timelines, and run the L&D operating system end-to-end.
Content Design & Development: Own the design and development of digital content, job aids, and knowledge-base resources grounded in adult learning principles (ADDIE, SAM, Bloom’s taxonomy). Build training for technical and non-technical audiences and curate quality third-party content where it fits.
AI-Enabled Learning & Operations: Use AI tools to accelerate content creation and instructional design, streamline routine L&D operations, and champion AI literacy across learning programs.
Delivery, Facilitation & Communications: Facilitate live and virtual training across instructor-led, hybrid, 1:1, and self-paced formats, and own L&D communications.
LMS, Compliance & Systems Ownership: Own LMS administration end-to-end, including enrollments, learning paths, content publishing, and reporting, and own rollout and tracking of required and compliance training.
Onboarding & Enablement: Own the new employee onboarding experience and lead L&D discovery as new companies join the portfolio.
Measurement, Stakeholders & Continuous Improvement: Own L&D measurement across the value chain, using metrics and learner feedback to continuously improve program quality and impact.
Skills, Knowledge & Expertise
Bachelor’s degree (business, HR, education, or related field preferred), or equivalent experience. 4-6+ years of experience in learning & development, instructional design, or corporate training. Proven ability to own and run an L&D function or major programs end-to-end with a high degree of autonomy. Proficiency administering a Learning Management System (LMS), including implementation and reporting. Strong understanding of e-learning authoring tools and adult learning theory (ADDIE, SAM, Bloom’s taxonomy). Strong facilitation and presentation skills. Enthusiasm for and hands-on comfort with AI tools to accelerate L&D work. Strong project-management skills across a multi-entity environment.
Compensation: $120,000 – $140,000 / year. Location: Fully remote. Employment Type: Full Time.
About Shield: Shield Technology Partners is a national IT Services platform formed through the collaboration between Thrive Holdings and ZBS Partners, dedicated to accelerating growth, innovation, and long-term value creation for IT services companies across the country.
Key Skills & Focus Areas
Instructional Design & Content Development
Knowledge Management
Learning Strategy & Performance
Training & Facilitation
AI & Learning Innovation
About Organization
Shield Technology Partners is a national IT Services platform formed through the collaboration between Thrive Holdings and ZBS Partners, dedicated to accelerating growth, innovation, and long-term value creation for IT services companies across the country.
