At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

As an Instructional Designer, you create high-quality learning solutions that enable performance, build capability, and support learning in the flow of work. You translate business needs and subject-matter expertise into structured, accessible, and engaging learning experiences using established standards, tools, and design practices. Instructional Designers collaborate with learning partners, facilitators, and stakeholders to diagnose performance needs, shape learning solutions, and ensure content is accurate, relevant, and ready for delivery. You are responsible for the end-to-end learning lifecycle appropriate to your level, including design, build, quality, accessibility, and consistency across learning assets while continuously improving solutions based on feedback, data, and evolving learner needs. As design tools and technologies evolve, including AI-powered authoring and analytics, you apply them thoughtfully to improve speed, quality, and effectiveness.

Essential Functions

Design and Build Learning Solutions

• Design, build, and update learning assets using approved templates, tools, and standards to ensure accuracy, clarity, and consistency.
• Translate SME input, business requirements, and source materials into structured learning experiences, including courses, modules, job aids, and practice activities that address performance gaps, not just content needs.
• Apply adult learning principles, accessibility standards, and inclusive design practices across all deliverables.

Collaborate and Partner

• Partner with Learning Consultants, facilitators, and stakeholders to clarify scope, constraints, and align learning solutions to business and learner needs.
• Participate in reviews, quality checks, and refinement cycles to ensure learning solutions meet expectations before launch.
• Support alignment between design intent and delivery by collaborating with facilitation and learning partners.

Manage Quality, Process, and Updates

• Maintain clean files, version history, documentation, and tracking in approved systems and workflows.
• Identify content gaps, risks, or improvement opportunities and contribute to solution refinement.
• Review learner feedback, facilitator insights, and available data to continuously improve learning effectiveness.

Use Tools and Technology Effectively

• Use authoring tools, learning platforms, and approved AI-enabled design tools to accelerate development, improve quality, and support tagging, updates, and maintenance at scale.
• Apply human judgment and quality assurance to AI-generated outputs to ensure accuracy, accessibility, and alignment with standards.
• Stay current with evolving design practices, tools, and technologies and apply them appropriately to improve outcomes.

Contribute to Team Capability

• Share knowledge, insights, and best practices that strengthen design quality and consistency across the team.
• Support onboarding, peer learning, and continuous improvement efforts as needed.

Ideal candidates will have advanced proficiency with authoring tools plus comfort using AI-enabled tools for drafting, tagging, and light automation to improve speed and quality; a strong grasp of adult learning, scenario‑based design, and practice‑first approaches with the ability to apply them across learning modalities; demonstrate confident SME facilitation, stakeholder communication, and feedback handling, including the ability to challenge solution assumptions and recommend appropriate design approaches. Candidates will have solid accessibility practice (WCAG) including reviews and remediation; an ability to interpret dashboards/analytics, run small tests, and iterate learning solutions based on feedback and performance insights; a familiarity with LMS and LXP platforms, with the ability to design within platform constraints and align course structure to delivery requirements. Candidates will also demonstrate strong communication and partnership skills and an openness to using new technology, adapting to faster design cycles and evolving design practices.

Basic Qualifications

• Bachelor’s degree preferred or equivalent
• Five or more years of experience in instructional design, learning development, or a related field involving structured content creation and learner support.

Preferred Qualifications

• Working knowledge of adult learning principles, instructional design methods, and practice-based learning approaches.
• Ability to translate complex information into clear, engaging and accessible learning assets.
• Proficiency with common authoring tools and comfort learning new technologies, including AI-enabled design and tagging tools.
• Strong attention to detail, organization, and ability to follow standards and processes.

Location Expectations

This role requires working from a U.S. Bank location three (3) or more days per week.