Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About The Team

The Global Technical enablement team helps Stripe’s user-facing technical teams, partners, and users learn how to build on Stripe and demonstrate their skills. Our stripe.training site complements Stripe’s documentation with structured learning paths, hands-on practice, and technical certifications. We develop applied learning experiences that help people understand Stripe’s products and use them effectively.

What you’ll do

You’ll develop technical learning content that helps developers, product managers, and other users understand and use Stripe’s products, application programming interfaces (APIs), and platform. Working with product managers, engineers, and user experience designers, you’ll turn complex technical concepts into practical, accessible learning experiences. You’ll contribute across the content lifecycle, from gathering requirements and designing curriculum to developing assessments, gathering learner feedback, and updating materials as products evolve.

Responsibilities

• Design and develop curriculum and instructional materials for Stripe’s products and use cases, applying instructional design principles and relevant industry standards
• Partner with product managers, engineers, and user experience designers  to identify learning needs and validate technical content
• Create e-learning modules, tutorials, documentation, videos, and interactive demonstrations for different audiences
• Develop assessments that measure learner comprehension and progress
• Use learner feedback, assessment results, and training data to evaluate effectiveness and improve content
• Lead training sessions and workshops for content ahead of general availability, gathering feedback to refine the materials
• Maintain accurate, relevant training materials as Stripe’s products evolve, incorporating applicable developments in technology and instructional design

Who you are

We’re looking for someone who meets the minimum qualifications to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum Requirements

• 3+ years of experience in curriculum development, instructional design, or technical training
• Experience translating complex technical concepts into written, multimedia, or interactive learning materials for different audiences
• Experience developing digital learning content using authoring, learning management, and multimedia tools
• Experience using learning feedback and training data to evaluate and improve learning materials
• Experience managing multiple content projects and deadlines while collaborating with cross-functional stakeholders

Preferred Qualifications

• Familiarity with Stripe’s products, APIs, or platform
• Experience in financial technology, payment processing, or e-commerce
• Experience with Articulate Rise, Camtasia, Adobe Creative Suite, or comparable tools
• Familiarity with JavaScript, Python, or software development processes
• Experience applying agile instructional design methods, user experience design, or learner-centered design principles
• Bachelor’s degree in instructional design, education, computer science, or a related field, or a relevant instructional design or e-learning certification

Hybrid work at Stripe

This role is available either in an office or a remote location (35+ miles or 56+ km from a Stripe office).

In-office expectations

Office-assigned Stripes spend at least 50% of the time in a given month in their local office or with users. This hits a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility about how to do this in a way that makes sense for individuals and their teams.

Working remotely at Stripe

A remote location is defined as being 35 miles (56 kilometers) or more from one of our offices. While you would be welcome to come into the office for team/business meetings, on-sites, meet-ups, and events, our expectation is you would regularly work from home rather than a Stripe office. Stripe does not cover the cost of relocating to a remote location. We encourage you to apply for roles that match the location where you currently live or plan to live.

Pay and benefits

The annual US base salary range for this role is $146,400 – $219,600. For sales roles, the range provided is the role’s On Target Earnings (“OTE”) range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. This salary range may be inclusive of several career levels at Stripe and will be narrowed during the interview process based on a number of factors, including the candidate’s experience, qualifications, and location. Applicants interested in this role and who are not located in the US may request the annual salary range for their location during the interview process.

Additional benefits for this role may include: equity, company bonus or sales commissions/bonuses; 401(k) plan; medical, dental, and vision benefits; and wellness stipends.

We look forward to hearing from you.

At Stripe, we’re looking for people with passion, grit, and integrity. You’re encouraged to apply even if your experience doesn’t precisely match the job description. Your skills and passion will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns. At Stripe, we welcome diverse perspectives and people who think rigorously and aren’t afraid to challenge assumptions. Join us.