Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Instructional Designer

What does an Instructional Designer do?

The Instructional Designer is responsible for the planning, design, and implementation of learning opportunities for financial product and service software offerings. You’ll work with Product and SMEs to determine the audio-visual content needs for our products. You’ll work with the eLearning specialists on the team to develop and promote course creation standards. You will partner with SMEs to translate complex information into simple, polished, and engaging eLearning or Micro Learning courses, simulations, and videos. You should possess a background in adult learning theories, leadership, verbal communication skills, and demonstrated ability to work in a fast-paced development environment.

What you will do:

• Support strategy for planning, creation, management, and deployment of content.
• Effectively communicate and collaborate with other content creators, SMEs, and stakeholders to ensure a unified tone, style, and voice across all content.
• Create, revise/maintain eLearning and Microlearning materials.
• Work with project team to design and develop SCORM compliant eLearning courses.
• Apply product-specific knowledge, using skills in graphic design, instructional design, writing, and editing.
• Manage all aspects of the development and project lifecycle.
• Analyze and translate technical and functional designs into user-friendly client learning material.
• Master the department selected style guides and department procedures.
• Identify requirements, scope, and estimation of work.
• Determine timeline and reporting progress to project sponsor (Product Manager/Product Owner).
• Utilize online resources (e.g., applications, databases, and test environments).
• Transform complex, unorganized, or unstructured data into usable information.
• Manage every aspect of the daily work associated with a project.
• Create final content for client-facing training and documentation.
• Outline proposed deliverables or indicate where existing deliverables will change.
• Ability to interact with various levels of an organization.

What you must to have:

• Minimum of two-three years of experience with eLearning development tools including Camtasia, Captivate, and Articulate 360.
• Minimum of two-three years of experience using instructional design methodology.
• One or more year experience formulating eLearning strategy for product offerings.
• Ability to demonstrate content analysis, modeling, design, and structured writing.
• Experience with screen capture and screen editing tools for importing into other sources (Flare, Word, PowerPoint).
• Strong verbal and written communication skills.
• Ability to participate in Agile meetings and translate initiatives to training impacts and requirements.

What would be great to have:

• Minimum of two-three years of experience with cognitive adult learning theories.
• Experience with Learning Management Systems, specifically Cornerstone.
• Related banking industry experience in platforms, banking applications, payments, or online financial solutions.
• Bachelor’s degree in Instructional Design, Technical Communications, Professional Writing, English, or Journalism preferred.
• Equivalent work experience or instructional design certification may be substituted for a degree.

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Maryland, New York, Nevada, Rhode Island or Washington.

It is unlawful to discriminate against a prospective employee due to the individual’s status as a veteran.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.