Job Description :
Job Summary
The Director of Learning Solutions & Operations is a strategic and results-oriented leader responsible for the operational excellence and effective delivery of learning and development programs across the Highmark Health enterprise. This role leads a global team of Learning Consultants, Instructional Designers, and LMS Administrators, to design, develop, and implement innovative learning solutions that drive business outcomes. The Director partners closely with Senior Executives, TEL’s, and Talent CoE to ensure learning initiatives are aligned with overall organizational needs and human capital strategies. This role requires a forward-thinking leader with a strong understanding of current learning methodologies, emerging technologies, and the ability to lead and inspire a global team in a dynamic environment.
Essential Responsibilities
- Team Leadership & Development: Lead a global team of Learning Consultants, Instructional Designers, and LMS Administrators. Provide coaching, mentoring, and development opportunities to team members to enhance their skills and performance. Foster a culture of collaboration, innovation, and continuous improvement within the team. Effectively manage team workloads and ensure resources are allocated appropriately to meet business demands.
- Operational Excellence: Oversee the design, development, and delivery of a wide range of learning programs, including e-learning modules, blended learning solutions, and microlearning initiatives. Ensure the quality and effectiveness of learning materials, leveraging instructional design principles and adult learning theory. Manage the Learning Management System (LMS) and ensure its effective utilization for content delivery, tracking, and reporting. Establish and maintain standard operating procedures for learning development and delivery processes. Continuously evaluate and improve learning programs based on performance metrics, feedback, and evolving workforce needs.
- Technology Integration & Innovation: Lead the evaluation and implementation of new learning technologies to enhance learning experience and improve efficiency, by staying abreast of emerging learning technologies and trends. Champion the use of data and analytics to measure the effectiveness of learning programs and identify areas for improvement. Drive innovation in learning design and delivery, experimenting with new approaches and technologies.
- Performance Metrics & Reporting: Define and track key performance indicators (KPIs) to measure the effectiveness of learning programs, developing operational metrics. Develop and maintain dashboards and reports to communicate learning metrics to stakeholders. Use data to identify trends, insights, and opportunities to improve learning outcomes. Report on the ROI of learning investments and demonstrate the value of learning and development to the business.
- Strategic Leadership & Alignment: Translate business needs into actionable learning solutions, ensuring alignment with the broader human capital strategy. Provide expertise in learning trends, best practices, and innovative technologies, including the integration of Artificial Intelligence (AI) into learning programs. Develop and maintain a clear vision for the Learning and Development Operations function, communicating it effectively to the team and stakeholders.
- Budget Management: Develop and manage the Learning and Development Operations budget, ensuring resources are allocated effectively and efficiently. Identify opportunities to optimize learning investments and improve ROI through “build or buy” methods and owning vendor relationships.
- Stakeholder & Change Management: Communicate effectively with stakeholders at all levels of the organization. Act as a trusted advisor on learning and development matters. Develop and implement change management plans to ensure successful adoption of new learning programs and technologies. Address resistance to change and provide support to employees during transitions.
- Other duties as assigned or requested.
Experience
Required
- 8 years of progressive experience in learning and development, with at least 5 years in a leadership role with a track record of developing team members.
- 8 years of experience with Strong understanding of instructional design principles, adult learning theory, and learning technologies.
- 8 years of experience with Learning Management Systems (LMS) and other learning platforms.
- 5 years of experience in Management or leadership role
- 5 years of experience in Demonstrated ability to develop and implement learning strategies that align with business goals.
- 5 years of experience in managing budgets and tracking performance metrics.
- 4 years of proven experience building and leading a global L&D delivery model.
- 2 years of experience in integrating AI into learning solutions.
Preferred
- 3 years of experience in the health insurance and healthcare industry a plus.
Skills
- Leadership: Ability to inspire and motivate a team to achieve common goals.
- Global Mindset: Ability to work effectively with diverse teams and cultures.
- Strategic Thinking: Ability to develop and implement learning strategies that align with business objectives.
- Communication: Excellent verbal, written, and presentation skills.
- Influence: Ability to build relationships and influence stakeholders at all levels of the organization.
- Problem-Solving: Ability to identify and solve complex problems.
- Analytical Skills: Ability to analyze data and draw insights to improve learning outcomes.
- Technical Proficiency: Strong understanding of learning technologies and platforms.
- Budget Management: Ability to manage budgets and track expenditure.
- Project Management: Ability to manage multiple projects simultaneously and meet deadlines.
Education
Required
- High School/GED
- Bachelor’s degree in a related field (e.g., Human Resources, Education, Instructional Design).
Substitutions
- 10 years of experience in lieu of degree
Preferred
- Master’s degree in a related field (e.g., Human Resources, Education, Instructional Design).
Licenses Or Certifications
Required
Preferred
Language (Other than English):
Travel Required:
Physical, Mental Demands And Working Conditions
Position Type
- Office-Based or Remote Position
Physical work site required
Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.
Compliance Requirement: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.
As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy.
Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.
Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.
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