About us

At National Grid, we keep people connected and society moving. As the energy landscape evolves, we are strengthening how we build talent, develop capability, and drive performance across the organization. 

Our focus is on delivering practical, high-impact learning and development experiences that enable our people to perform at their best today while building the capabilities needed for the future. 

About the Role

The Instructional Designer plays a key role in developing learning solutions that strengthen workforce capability, support compliance, and advance a strong culture of safety and performance. This role focuses on designing, developing, and maintaining effective training curricula and learning experiences for a diverse utility workforce. In partnership with subject matter experts, operations leaders, and compliance teams, the Instructional Designer translates complex technical and regulatory information into clear, practical, and measurable learning solutions.

What You’ll Do

• Partner with subject matter experts and cross-functional stakeholders to develop learning strategies, course outlines, and instructional content.
• Design and deliver learning solutions, including instructor-led, eLearning, and multimedia training, that improve employee performance.
• Apply instructional design best practices and learning technologies to create effective, engaging training programs.
• Coordinate projects and approvals to ensure training is accurate, well-designed, and delivered on time.
• Evaluate and improve training materials to ensure effectiveness and compliance with regulatory, safety, environmental, and business requirements.
• Develop assessments to measure learning outcomes and support continuous improvement.
• Manage learning technologies to support efficient operations and effective course delivery.
• Monitor instructional best practices and emerging technologies to strengthen learning programs.

What You’ll Need

• Experience in corporate learning and development.
• Knowledge of instructional design and adult learning principles.
• Experience designing blended learning solutions using modern tools and best practices.
• Familiarity with Learning Management Systems, such as SAP SuccessFactors.
• Project management experience.
• Knowledge of utility operations, engineering, and related safety or regulatory requirements is helpful but not required.
• Proficiency in Office 365 and standard workplace technology.
• Proficiency in digital authoring tools, including Articulate 360, Adobe Creative Cloud, and Vyond.
• Strong written, verbal, and visual communication skills.
• Ability to manage multiple projects, priorities, and deadlines.
• Ability to collaborate effectively with subject matter experts and cross-functional stakeholders.
• Ability to translate technical information into clear, engaging learning content.
• Strong attention to detail and commitment to quality, accuracy, and consistency.
• Familiarity with accessibility, learner evaluation, and continuous improvement practices.

More Information

#LI-NK1 #LI-HYBRID #LI-INSTRUCTIONAL DESIGN #LI-Queens #LI-Melville #LI-Worcester #LI-Syracuse

Annual Salary

Syracuse, NY and vicinity: $75,000-$88,000

Worcester, MA and vicinity: $85,000-$99,000

Queens, NY and vicinity: $91,000-$106,000

Salary commensurate with experience and location.

National Grid utilizes an assessment that evaluates the job qualifications/characteristics using AI or statistically based scoring. For more information, please view NYC Local Law 144.

This position has a career path which provides for advancement opportunities within and across bands as you develop and evolve in the position; gaining experience, expertise and acquiring and applying technical skills. Candidates will be assessed and provided offers against the minimum qualifications of this role and their individual experience.

National Grid is committed to providing equal employment opportunities to all employees and applicants for employment regardless of protected class. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or any other protected status in accordance with applicable federal, state, and local laws. National Grid maintains affirmative action programs for individuals with disabilities and protected veterans.

Our employment practices are designed to ensure that all individuals are treated fairly and with respect throughout the hiring process and during employment. National Grid complies with all applicable federal, state, and local anti-discrimination laws. We are dedicated to fostering a workplace that is free from unlawful discrimination and harassment, and we encourage a culture of respect for all.