Instructional Designer (HEOa)

Position Details

The CUNY Graduate School of Public Health and Health Policy is seeking a full-time Instructional Designer to assist faculty, students, and staff in effectively utilizing instructional systems, software, and programs. This role is essential for improving the quality and accessibility of online and hybrid courses, as well as facilitating the successful transition of courses from Blackboard to Brightspace. Responsibilities include providing daily support for instructional technologies, designing and delivering training, and collaborating with stakeholders to promote best practices in online education.

This position is eligible for a hybrid work schedule.

Key Responsibilities and duties include:

• Support for Instructional Systems: Providing day-to-day support for users (faculty, students, staff) of instructional systems, software, and programs.
• Training and Development: Assist with the development and delivery of training and orientation sessions on the use of instructional technologies and online teaching and learning.
• LMS Administration: Administering and maintaining the Learning Management System (LMS), including user account management, course configuration, and report generation. This might involve troubleshooting technical issues, keeping up-to-date on LMS features, and supporting LTI integrations in partnership with CUNY CIS for Brightspace and the phase-out of Blackboard.
• Instructional Design: Designing and developing online, hybrid, and in-person courses and other learning materials. This involves applying instructional design principles and practices, collaborating with subject matter experts, and incorporating multimedia tools.
• Troubleshooting and Support: Troubleshooting technical issues related to the LMS and its integrated applications. This might also involve tracking problem reports and documenting resolutions.
• Technical Support: Assisting with the technical aspects of academic technologies.
• Accessibility: Developing educational programs and instructional materials that prioritize accessibility and follow Universal Design for Learning (UDL) principles and online quality standards such as Quality Matters and OSCQR (Open SUNY Course Quality Review) rubric.

Qualifications

Bachelor’s Degree and four years’ relevant experience required.

Preferred Qualifications:

• Master’s degree in Instructional Design, Educational Technology, or a related field preferred.
• Experience with Learning Management Systems (LMS) such as Blackboard, Brightspace, or Canvas.
• Strong knowledge of online pedagogy, instructional design principles, and accessibility standards (e.g., WCAG).
• Excellent written and verbal communication skills.
• Ability to troubleshoot technical issues and provide solutions in a timely manner.

CUNY Title Overview

Supports and consults with faculty, students, and others in the use of instructional systems, software, and programs.

• Provides day-to-day support for users of instructional systems
• May supervise a College help desk related to academic technology, supervising and training staff
• Designs, develops, and delivers training and orientation sessions on the use of instructional technologies
• May serve as an administrator and/or account coordinator for one or more systems
• Assists in demonstrating the practical application of computers and communications technology for classes and workshops for faculty or students
• May track problem reports, troubleshoot reported issues, and document resolutions
• Performs related duties as assigned.

Job Title Name: IT Academic Technology Specialist

CUNY Title

Higher Education Assistant

FLSA

Exempt

Compensation And Benefits

$68,004 – $75,456

Salaries will conform to the upcoming PSC salary schedule as applicable.

CUNY’s benefits contribute significantly to total compensation, supporting health and wellness, financial well-being, and professional development. We offer a range of health plans, competitive retirement/pension benefits and savings plans, tuition waivers for CUNY graduate study and generous paid time off. Our staff also benefits from the extensive academic, arts, and athletic programs on our campuses and the opportunity to participate in a lively, diverse academic community in one of the greatest cities in the world.

How To Apply

Visit www.cuny.edu, access the employment page, log in or create a new user account, and search for this vacancy using the Job ID or Title. Select “Apply Now” and provide the requested information.

Candidates should provide a resume and cover letter.

Candidates must be legally authorized to work in the United States on a full-time basis.

Until further notice, work will be performed in a hybrid manner with 70% on-site presence.

Closing Date

7/7/2025

Job Search Category

CUNY Job Posting: Managerial/Professional

Equal Employment Opportunity

CUNY encourages people with disabilities, minorities, veterans and women to apply. At CUNY, Italian Americans are also included among our protected groups. Applicants and employees will not be discriminated against on the basis of any legally protected category, including sexual orientation or gender identity. EEO/AA/Vet/Disability Employer.

Job ID

30519

Location

CUNY School of Public Health