Who we are

At Crisis Text Line, we believe that every person in crisis deserves to be heard, understood, and supported. Our mission is carried forward by people who lead with empathy, integrity, and a deep sense of responsibility to one another and the communities we serve.

We are a purpose-driven, fast-moving organization building systems, programs, and experiences that strengthen both our volunteers and the people who reach out to us in moments that matter most.

Joining our team means doing meaningful work alongside thoughtful, collaborative colleagues—where your ideas, creativity, and expertise directly contribute to impact at scale.

Role Summary

We are looking for a Learning Experience Designer who is energized by building engaging, scalable learning experiences from the ground up.

In this role, you’ll design and evolve training programs that prepare and support our volunteers—ensuring they feel confident, capable, and ready to engage in high-impact conversations. You won’t just build courses—you’ll help shape learning journeys, certification pathways, and systems that strengthen readiness over time.

This role is ideal for someone who thrives in a build-and-improve environment, enjoys working cross-functionally, and brings both creative learning design and strong stakeholder partnership to their work.

What You’ll Do

Design & Build Learning Experiences

• Design and develop engaging, high-impact learning programs—not just individual courses
• Create content for new volunteer onboarding and ongoing education
• Apply adult learning principles to create meaningful, memorable learning experiences
• Develop structured learning journeys, assignments, and certification pathways
• Continuously improve content through iteration, feedback, and evolving needs

Lead Learning Strategy & Evaluation

• Conduct learning needs analyses to inform program design
• Define success metrics and evaluate learning effectiveness
• Design assessments (formative and summative) that measure competency and readiness
• Build scalable frameworks, templates, and standards for learning design

Own & Evolve the Learning Ecosystem

• Play a key role in LMS migration and optimization
• Design learning experiences directly within LMS platforms
• Ensure content is accessible, well-structured, and scalable
• Bring a systems-thinking approach to how learning is delivered and experienced

Partner Cross-Functionally

• Collaborate closely with clinical, learning & engagement, and subject matter expert teams
• Translate complex or sensitive content into clear, engaging learning experiences
• Partner with internal and external stakeholders to design and deliver programs
• Manage projects end-to-end, including timelines, milestones, and communication

Minimum Qualifications

• Demonstrated experience designing and delivering learning experiences or programs
• Strong application of adult learning principles in practice
• Experience using e-learning authoring tools (e.g., Articulate Storyline, Rise, or similar)
• Experience working within or building content for learning management systems (LMS)
• Understanding of accessibility standards and inclusive learning design
• Experience creating or editing written, video, or multimedia content
• Ability to develop visually engaging learning materials (e.g., Canva or similar tools)
• Experience managing projects, timelines, and deliverables 

Preferred Qualifications

• Experience in psychology, education, or a related field (through academic or professional work)
• Ability to communicate in Spanish or experience working in multilingual environments
• Experience managing or evaluating curriculum, learning programs, or training initiatives
• Experience adapting or localizing content for different audiences or environments

Reliable High-Speed Internet Required: Must have a stable high-speed internet connection to support seamless remote collaboration, virtual meetings, online job tasks, etc.

For United States-based candidates: 

The full salary range for this position, across all United States geographies, is $67,452 – $75,768. The upper portion of the salary range is typically reserved for existing employees who demonstrate strong performance over time. Starting salary will vary by location, qualifications, and prior experience; during the interview process, candidates will learn the starting salary range applicable for their location. We pay competitively in the tech-forward nonprofit space and offer a robust benefits package.

Benefits & Well-Being: Crisis Text Line recognizes that we are all unique human beings with unique life circumstances, and our benefits package aims to be as flexible as possible to support your needs as you work to promote mental well-being for people, wherever they are. Our benefits package is thoughtfully designed using an equity lens, with input from our team and from industry best practices.

Highlights include:

• Comprehensive medical, dental, and vis
• ion options that prioritize accessibility and financial peace of mind
• Employer-funded HSA contributions
• Generous PTO, sick time, and 19 paid holidays with a winter break
• 12 weeks of fully paid parental leave after 26 consecutive weeks of service
• Monthly internet and mental health stipends
• Annual Wellness Stipend
• Home office and professional development stipends
• 403(b) retirement plan with employer contribution
• Sabbatical after 3 years of service

Benefits are for U.S.-based employees; international benefits may vary.  

Within the United States, only candidates in the following states will be eligible for employment: CA, CO, CT, FL, GA, IL, IN, IA, MD, MA, MI, MO, NJ, NM, NY, NC, OH, PA, TN, TX, UT, VA, WA.

No visa sponsorship available for this position.

#LI-KR1

This is a remote-only position

Please note: The following eligibility applies to U.S.-based roles only.

Only candidates in the following states will be eligible for employment: CO, CT, FL, GA, IL, IN, MD, MA, MI, NJ, NM, NY, NC, PA, TN, TX, UT, VA, WA.