CACI is seeking an exceptional and highly skilled Training Development Team Lead supporting the Department of the Air Force (DAF) Enterprise IT as a Service (EITaaS) Program to design, develop, and deliver comprehensive training programs for our critical Hardware and Software Asset Management (HSAM) solutions.

This role is pivotal in ensuring all relevant stakeholders – including IT, Finance, Procurement, and end-users – are proficient in utilizing our HSAM systems and adhering to best practices, compliance, and lifecycle management principles.

The ideal candidate possesses a deep understanding of learning methodologies, a proven track record of simplifying complex technical concepts, and an unwavering passion for empowering users through engaging and effective training.

This position is hybrid, with on site working in Chantilly, VA 2-3 days a week.

Responsibilities:

Join a high-performing, matrix-oriented Organizational Change Management (OCM) Team responsible for creating and implementing change management strategies and plans that maximize employee usage, drive faster adoption, and promote higher utilization of the hardware and software asset management capabilities. This position leads the vital training development and delivery piece of OCM operations – focused on HSAM solutions, with additional ancillary responsibilities covering other various project areas and service lines

Needs Assessment & Analysis:

• Conduct thorough training needs assessments by collaborating with IT Asset Management teams, project managers, subject matter experts (SMEs), and various user groups to identify knowledge gaps and define clear learning objectives for HSAM solutions, specifically within the ServiceNow platform
• Understand the diverse roles and responsibilities of different user personas (e.g., IT Technicians, Procurement Specialists, Finance Analysts) to tailor training content appropriately

Curriculum & Content Design:

•  Establish the vision and lead the design and development of comprehensive, engaging, and role-specific training curricula for new and existing Hardware and Software Asset Management systems (e.g., ServiceNow ITAM, Flexera etc.) with a strong emphasis on ServiceNow ITAM (HAM & SAM modules)
•  Lead the creation of a variety of learning materials, including user manuals, quick reference guides, job aids, interactive e-learning modules, video tutorials, presentations, and workshop exercises tailored for ServiceNow users
• Ensure all training content is accurate, up to date, aligned with business processes, and adheres to compliance requirements (e.g., licensing, security)

 Training Delivery & Facilitation:

• Lead and facilitate highly effective and interactive training sessions, both in-person and virtually, for diverse audiences with varying technical proficiencies on ServiceNow ITAM features and workflows
• Employ a range of adult learning techniques to ensure maximum engagement, knowledge retention, and skill application
• Provide clear, concise, and patient instruction, breaking down complex HSAM concepts into easily digestible components as they relate to ServiceNow functionality
• Act as a primary point of contact for training-related questions and provide ongoing support to users

Evaluation & Improvement:

• Develop and implement methods for evaluating training effectiveness, measuring knowledge transfer, and assessing skill application (e.g., post-training assessments, feedback surveys, performance metrics)
• Analyze training outcomes and feedback to continuously improve training programs, materials, and delivery methods
• Stay abreast of industry with the best practices in IT Asset Management and adult learning, incorporating new approaches as appropriate

Stakeholder Collaboration & Communication:

• Work closely with IT Asset Management leadership, project teams, system administrators, and business unit leaders to ensure training initiatives support strategic goals and system rollouts especially for ServiceNow deployments and enhancements
•  Communicate effectively with all levels of the organization, translating technical information into accessible language for non-technical audiences
• Champion the adoption and effective use of HSAM solutions across the organization

Documentation & Knowledge Management:

• Establish and maintain a centralized knowledge base for HSAM training materials and resources including ServiceNow-specific documentation
• Develop and manage a “train-the-trainer” program where applicable, to scale training efforts

Qualifications:
Required: 

• Ability to obtain and maintain a Secret Clearance
• 10+ Years of relevant experience (Bachelor’s Degree in applicable field may be substituted for 5 years of experience).
• 5+ years of progressive experience in designing, developing, and delivering technical training programs in an enterprise environment
• Demonstrable excellence in training delivery and facilitation skills, with a portfolio or examples showcasing engaging and effective training materials
• Proven experience with instructional design methodologies (ADDIE, SAM, etc.) and adult learning principles
• Strong understanding of Hardware and Software Asset Management (HSAM) principles, lifecycle, and best practices
• Experience training on enterprise-level IT systems, ideally including IT Asset Management platforms (e.g., ServiceNow ITAM, Flexera, Snow Software, Asset Panda, etc.)
• Proficiency with Learning Management Systems (LMS) and e-learning authoring tools (e.g. Articulate Storyline, Adobe Software Suite – primarily Captivate, TechSmith Camtasia)
• Exceptional communication (written and verbal), presentation, and interpersonal skills
• Ability to simplify complex technical information for diverse audiences
• Strong organizational skills with the ability to manage multiple projects simultaneously and meet deadlines

Desired: 

• Master’s degree in Instructional Design, Adult Education, or a related field
• Certifications in IT Asset Management (e.g., CSAM, CITAM, CHAMP) or ITIL Foundations
• Certifications in Training & Development (e.g., CPLP, ATD Certifications)
• Experience with change management principles and their application in training initiatives
• Familiarity with data analytics to measure training impact and ROI

What You Can Expect:

A culture of integrity.

At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.

An environment of trust.

CACI values the unique contributions that every employee brings to our company and our customers – every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth.

Together, we will advance our nation’s most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.

Your potential is limitless. So is ours.

Learn more about CACI here.

Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here.

The proposed salary range for this position is:

$94,400 – $198,200