Overview

Who we are

Collaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like at Toyota. As one of the world’s most admired brands, Toyota is growing and leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve. We’re looking for talented team members who want to Dream.

Do. Grow. with us.

An important part of the Toyota family is Toyota Financial Services (TFS), the finance and insurance brand for Toyota and Lexus in North America. While TFS is a separate business entity, it is an essential part of this world-changing company- delivering on Toyota’s vision to move people beyond what’s possible. At TFS, you will help create best-in-class customer experience in an innovative, collaborative environment.

To save time applying, Toyota does not offer sponsorship of job applicants for employment-based visas or any other work authorization for this position at this time.

Who We’re Looking For

Toyota’s Corporate Communications Department is looking for a passionate and highly motivated Senior Instructional Designer.

This position works with all levels of Service Operations and Toyota Financial Services team members to develop and maintain training solutions that drive team member performance, compliance, and customer satisfaction. Will be supporting instructor-led training and eLearning training for Service Operations teams (may include Customer Care, Customer Assistance / Collections, Loyalty, Compliance, and VPP teams).

This position participates in business projects and supports the Learning and Development Team in large-scale assessment, design, and development of training courseware designed to onboard, reinforce, remediate, introduce change, and advance the performance of Service Operations team members. May manage smaller-scale instructional design projects.

What You’ll Be Doing 

• Develop and maintain end-to-end training curriculum for specific lines of
• business/functions. Includes curriculum aimed at onboarding, reinforcing desired behaviors,
• remediating, advancing performance and knowledge, and introducing change.
• Development of measurement tools and strategies to assess the effectiveness of training.
• Determine instructional strategies and develop measurable objectives for designing and
• assessing all training deliverables.
• Design and develop instructor-led training curricula including facilitator guides, and participant materials, and collaborate with field learning for implementation.
• Utilization of training technology to drive the efficiency of training solutions.
• Participation as a project team member on business initiatives to understand and develop training based on skill and knowledge needs.
• Management of the impact of change on the training curriculum.
• Comprehension of organizational needs, gathering requirements, and delivering solutions to support learning and performance needs of Service Operations.
• Continue to learn and evaluate emerging instructional design and adult learning principles
• Deliver Train the Trainer sessions for new content
• Partner with the Learning System’s admin to deliver eLearning
• While this position is not a people manager role, you may be asked to manage contract workers

What You Bring

• Four-Year College Degree (BA or BS] or equivalent work experience
• 5+ years of Instructional Design experience building end-to-end curriculum
• Experience in both Instructor-led Training (ILT) and E-Learning space
• Strong skills in E-Learning Authoring Tools: Articulate Storyline 360, Adobe Creative Cloud, Camtasia
• Must have solid experience in digital video composition applications
• Expertise applying ADDIE
• Must be familiar with using Bloom’s taxonomy when creating learning objectives
• Excellent verbal and written communication skills, technical writing skills a plus
• Strong attention to detail
• Work collaboratively with team members
• Must be able to hit the ground running
• Must be able to provide samples – link, portfolio, etc. with submittal

Added Bonus If You Have 

• Financial Services industry experience preferred
• Experience with Vyond

What we’ll bring

During your interview process, our team can fill you in on all the details of our industry-leading benefits and career development opportunities. A few highlights include:

• A work environment built on teamwork, flexibility, and respect
• Professional growth and development programs to help advance your career, as well as tuition reimbursement
• Team Member Vehicle Purchase Discount
• Toyota Team Member Lease Vehicle Program (if applicable)
• Comprehensive health care and wellness plans for your entire family
• Toyota 401(k) Savings Plan featuring a company match, as well as an annual retirement contribution from Toyota regardless of whether you contribute
• Paid holidays and paid time off
• Referral services related to prenatal services, adoption, childcare, schools, and more
• Tax Advantaged Accounts (Health Savings Account, Health Care FSA, Dependent Care FSA)
• Relocation assistance (if applicable)

Belonging at Toyota

Our success begins and ends with our people. We embrace all perspectives and value unique human experiences. Respect for all is our North Star. Toyota is proud to have 10+ different Business Partnering Groups across 100 different North American chapter locations that support team members’ efforts to dream, do and grow without questioning that they belong.

Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, military or veteran status, or any other characteristics protected by law.

Have a question, need assistance with your application or do you require any special accommodations? Please send an email to talent.acquisition@toyota.com.