Description
The Instructional Designer Intermediate is responsible for the successful development and system-wide delivery of training for software that is managed through the Information & Technology Services (ITS) department. Working under moderate supervision, this position designs training curricula, develops educational content, configures software training environments, coordinates & conducts training sessions, and resolves service tickets & requests. This position communicates and collaborates with all stakeholders of the organization to improve individual and organizational performance.
This position is HYBRID, requiring in person two to three times per month.
Develops and implements / delivers the software training program for one?s respective Epic application(s) and/or other ITS software; creates and edits the curriculum and training/support materials for all roles as well as collaborates with leaders and analysts to determine the best approaches for training program development and user training.
Provides training and remediation for all system users via classroom, independent, at-the-elbow, refresher, new hire, thrive, online, and/or blended learning.
Coordinates training-related logistics and communications, responds to requests for training, Reviews / routes / resolves pertinent service tickets, supports help line calls, and rounds among stakeholders.
Creates, builds, configures, tests, and maintains the software training environments, and works in conjunction with application teams and technical teams to ensure consistency between production and training environments.
Participates in recruiting, selecting, coordinating, educating, credentialing, and ongoing deployment of Credentialed Trainers (CT?s) to assist with super user and end user training. Ensures that CT?s are trained and equipped to successfully serve specific applications and user areas.
Performs other duties as assigned.
Education:
Required: Bachelor’s degree or equivalent experience in relevant field
Experience:
Required: 2 years
Licensure/Certification/Registry/Listing:
Required: Clinical employees must maintain licensure appropriate to clinical education and training, without lapse. For Cone HealthLink (CHL) / Epic applications, must satisfactorily complete required Epic certification testing within the timeframe specified in the Epic Certification commitment policy.
Equal Opportunity Employer At Cone Health, we strive to create a welcoming atmosphere that celebrates a diverse and unique workforce. We believe in offering equal opportunities for employment to all applicants and employees, regardless of their race, religion, age, sex, sexual orientation, gender identity, veteran’s status, ethnicity,j national origin, disability, color, or any other characteristic protected by law. Our hiring and employment choices are based on each individual’s qualifications, skills and performance. We believe that by embracing the diversity of our team, we can better serve our patients, communities and each other.
About Cone Health
About Organization
If you can imagine working alongside 13,000 others deeply committed to the well-being of over 1 million neighbors, then you already have a clear picture of what it’s like to be part of Cone Health. Ours is a culture of caring grounded in a simple, but powerful promise to our patients, our communities and to each other: We Are Right Here With You.
Working here is an opportunity to learn, teach, share and grow with committed and passionate health care professionals who celebrate and encourage individual success as well as team achievement.
As a not-for-profit healthcare provider serving central North Carolina, including Alamance, Forsyth, Guilford, Randolph, Rockingham and surrounding counties, our comprehensive network includes:
• 5 hospitals
• 3 ambulatory care centers
• 3 outpatient surgery centers
• 6 urgent care centers
• 2 retirement communities
• 120+ physician practices
No matter your location, department, field or position you’ll be supported personally and professionally with benefits designed to keep each and every employee satisfied, engaged and inspired.
