About 

Job description 

Nexl is the fast-growing LegalTech company on an ambitious mission to elevate the business of law.

We build an AI-driven CRM and growth intelligence platform that brings a firm’s internal and external data together so lawyers, marketing, and business development can collaborate, spot opportunities, and grow revenue. 

Recognised by the Financial Times, Deloitte, and the Australian Financial Review as one of the fastest-growing businesses, Nexl is trusted by 150+ firms globally. 

We’ve recently closed a $23 million Series B led by Tidemark Capital, accelerating our mission to transform how law firms grow by uniting lawyers, marketing, and business development into a single growth engine.

The Opportunity 

Client Success is a company-wide commitment at Nexl. We believe that how we support and educate our clients is just as important as the product we build for them.

We’re looking for our first Learning and Development Specialist to join our Client Collaboration team. You’ll own the design and delivery of training programs that help law firms across the globe get real value from the Nexl platform, from onboarding new clients through to building the educational content and resources that support long-term adoption.

You’ll work directly with clients, build out Nexl’s learning library, and partner internally with product and client success teams to ensure training always reflects the latest platform updates and client needs. It’s a role with genuine scope to shape how Nexl shows up as a partner, not just a software provider.

Job requirements 

Must haves:

• Proven experience in learning and development, training delivery, or client enablement roles.
• Strong facilitation skills with the ability to engage diverse audiences across multiple regions and cultures.
• Experience creating digital learning content (e.g., videos, e-learning modules, guides).
• Excellent organisational and project management skills.
• Strong communication and interpersonal skills, with confidence working alongside senior stakeholders and clients.
• Flexibility to cover multiple time zones (Americas, UK, and EMEA).

Nice to haves:

• Background in a law firm, SaaS business, or professional services environment.

Job responsibilities 

Client Training & Onboarding:

• Plan and deliver tailored onboarding programs for new Nexl clients, ensuring they quickly get up to speed and start achieving measurable outcomes.
• Provide refresher and advanced training for existing clients, adapting sessions to their evolving needs.
• Act as the primary point of contact for training-related questions and guidance throughout the client journey.

Program Design & Delivery:

• Design and deliver client learning programs that are customized to individual accounts and scalable across regions.
• Manage programs end-to-end, from needs assessment through to design, rollout, and continuous improvement.
• Adapt content across delivery formats: virtual live sessions, in-person workshops, and self-paced learning.

Learning Resources & Content:

• Create and curate learning materials including video tutorials, interactive courses, presentations, and supporting collateral.
• Build and maintain a knowledge base of client success resources, keeping content up to date with the latest product features and best practices.

Strategy & Cross-Functional Collaboration:

• Align training initiatives with Nexl’s broader strategy of differentiated service delivery and help shape Nexl’s identity as an education-driven, customer-first organisation.
• Act as an internal advocate for client learning, sharing feedback from training sessions with product, client success, and leadership teams.
• Partner with Client Success, Marketing, Product and BizOps to ensure training materials reflect client needs and product updates.
• Support the Head of Client Collaboration with training schedules, program impact reporting, and ongoing improvements.

Job benefits 

Life at Nexl

• High growth. A scaling environment with autonomy, ownership, and visible impact.
• ESOP. Employee stock options so you share in the upside.
• Tools & tech. Modern, AI-first ways of working to help you move faster and smarter, plus a work laptop.
• Birthday leave. Take a paid “Nexl Day” during the week of your birthday.
• Transparent by default. Fortnightly all-hands with strategy, metrics, wins, and learnings.
• Purposeful connection. Team offsites and meet-ups.
• Values-led culture. Guided by The Nexler Way, our values and operating principles that define who we are, how we work, and how we win together.

Our Values

• Committed to Care – We genuinely care about the work we do and the industry we do it for
• Human at the Core – Relationships and empathy guide everything we do
• Different with Purpose – We’re not afraid to stand out. We innovate boldly and deliberately

Even if you don’t tick every box, if you’re excited about our mission, we’d love to hear from you.