Description

The Reliability and Maintenance Engineering (RME) team keeps Amazon’s fulfillment network running. Our technicians, engineers, and maintenance leaders are builders, problem-solvers, and operators who take ownership of the systems our customers depend on, operating 24/7 to deliver uptime, equipment reliability, safety, and quality. As the network grows and becomes more complex, our workforce needs training that makes the complex simple and puts the right knowledge in their hands at the right moment.
We’re reshaping our learning function, rethinking how one of the largest engineering workforces in the world learns. If you want to help build what comes next, come join us.

We’re looking for a Sr. Manager, Instructional Design to lead a team of instructional designers who build practical, actionable learning for RME’s technical and leadership workforce. You will translate RME’s learning strategy into instructional design plans and execution that help thousands of technicians, maintenance managers, controls engineers, and RME leaders build the skills they need to perform safely and effectively.

This is a hands-on leadership role. You will build training that technicians can use in the field to work safely, troubleshoot faster, and prevent downtime. You will push learning into new modalities (AR guides, simulations, micro-learning) that scale across a complex, global operations business. You will coach and develop a team of designers, hold the bar on quality, and translate skill frameworks into practical learning experiences that work in an environment where the work is physical, technical, and never stops.

Key job responsibilities

• Build and lead a high-performing team of instructional designers. Attract talent that raises the bar for the function, develop designers who can operate independently, and create a team culture where quality and experimentation coexist.
• Translate RME’s learning strategy into instructional design plans and priorities for the design team. Prioritize design team capacity across programs, balancing quality, speed, and scale.
• Partner with leaders and SMEs to drive adoption of new learning modalities and ensure training meets the needs of the field. Bring the design perspective into conversations about what technicians and leaders need to learn, and how.
• Define the quality bar for instructional design across RME and build the standards, processes, and review mechanisms that hold it. Your team maintains the system; you own the bar.
• Design learning experiences that work within the flow of work, integrated into existing systems and workflows rather than requiring separate platforms or additional friction.
• Apply evidence-based instructional design practices to build programs that are practical and actionable, not just theory.
• Deploy learning across modalities (AR guides, simulations, micro-learning) that scale across a complex, global operations business with diverse roles, site types, and operating models.
• Build the mechanisms that ensure learning programs move from needs analysis through evaluation on time and with measurable impact. Your team runs the lifecycle; you build the system that makes it repeatable.
• Use data to evaluate learning effectiveness and continuously improve programs based on what’s working and what isn’t.
• Navigate the complexity of delivering consistent learning across regions, site types, and operating models in a global, 24/7 operations environment.
• Keep humans in the loop when integrating technology and AI into learning design, using these tools to augment designer capability, not replace judgment.
  

A day in the life

Amazon Benefits:
Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:

• Medical, Dental, and Vision Coverage
• Maternity and Parental Leave Options
• Paid Time Off (PTO)
• 401(k) Plan
  

If you are not sure that every qualification on the list above describes you exactly, we’d still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skill sets. If you’re passionate about this role and want to make an impact on a global scale, please apply!

Basic Qualifications

• 5+ years of team management experience
• 8+ years of learning design, learning science, instructional design, educational psychology, or similar field experience
• Experience in balancing conflicting priorities dealing with ambiguity
• Bachelor’s degree or equivalent in Instructional Design, Adult Learning, Learning Design Principles, Learning Science, Educational Psychology or a related field
• Demonstrated ability to design and deliver learning programs at scale for technical or operations-focused audiences across multiple business lines or regions.
• Experience influencing senior leaders and cross-functional stakeholders to adopt new learning strategies and invest in skill development.
• Strong understanding of adult learning theory, instructional design models, and learning evaluation frameworks.

Preferred Qualifications

• Experience with learning assessments/analytics and the ability to influence others through data-driven recommendations
• Master’s degree or equivalent in Instructional Design, Educational Technology, Technical Training, Design, or a related field
• Experience building scalable design processes and quality standards for a team.
  

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Bellevue – 151,400.00 – 204,800.00 USD annually