How you’ll help us Keep Climbing (overview & key responsibilities)

It’s an exciting time to be part of Delta’s Reservations team as we redefine how and where we serve customers and set new standards for the experiences we create for customers as well as thousands of Reservations and Care employees. We’re continuing to evolve our learning model by creating fresh, innovative, and scalable learning experiences for employees throughout every level of the division from new hire training to leadership support programs and everywhere in between.

As a Program Manager, you’ll act as a cross-divisional partner on strategic initiatives by leading the development and operationalization of a scalable content strategy across the Res Learning portfolio. This role will work closely with stakeholders to identify and address learning and content needs, develop scalable strategies, and help ensure employees are equipped with effective, relevant, and sustainable learning solutions. You’ll provide strategic leadership in emerging content models, including microlearning, user generated content, and the thoughtful use of AI and technology to improve scalability, efficiency, and consistency across the portfolio.

Under minimal direction, the Program Manager performs tasks including, but not limited to:

• Consult with stakeholders throughout the division to identify scalable and relevant learning and content solutions that support business needs across the portfolio, including onboarding, upskilling, field initiative support, and BAU work
• Conduct needs assessments to identify gaps in knowledge, skills, content coverage, and learning support, and develop plans to address those gaps
• Lead the development and execution of a scalable content strategy across the learning portfolio
• Define and operationalize the team’s approach to microlearning, reusable content, and user generated content
• Establish standards, governance, workflows, and decision criteria for content development, maintenance, and reuse
• Use a variety of instructional techniques and content approaches, including digital learning, classroom training, job shadowing, coaching, microlearning, scalable content models, performance support, and AI-enabled tools where appropriate
• Partner with Learning Measurement and Enablement to evaluate the effectiveness of learning and content solutions and make recommendations for improvements as necessary
• Build productive relationships with internal stakeholders to identify and respond to changing business needs and emerging trends in learning and development
• Partner with external vendors, where needed, to ensure high-quality and cost-effective learning solutions
• Identify and recommend opportunities to use AI-enabled tools and processes to improve content development, maintenance, scalability, and operational efficiency
• Work collaboratively with the Learning Design team and business stakeholders to create impactful and sustainable learning experiences
• Coach, influence, and support team members in adopting scalable content practices and standards
• Practice safety-conscious behaviors in all operational processes and procedures

Benefits and Perks to Help You Keep Climbing

Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience, Servant Leadership, and Teamwork – every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way: 

• Competitive salary, industry-leading profit sharing program, and performance incentives  
• 401(k) with generous company contributions up to 9%  
• Paid time off including vacation, holidays, paid personal time, maternity and parental leave 
• Comprehensive health benefits including medical, dental, vision, short/long term disability and life benefits 
• Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages 
• Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health  
• Domestic and International space-available flight privileges for employees and eligible family members 
• Career development programs to achieve your long-term career goals  
• World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint 
• Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies 
• Recognition rewards and awards through the platform Unstoppable Together 
• Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare 

What you need to succeed (minimum qualifications)

• 7+ years of related work experience
• Experience in training, learning design, content strategy, program management, or learning and development in a corporate environment
• Experience leading cross-functional projects or programs from strategy through execution
• Strong knowledge of adult learning principles, instructional methodologies, and learning strategy
• Experience developing and managing scalable learning or content solutions, frameworks, or operating models
• Strong stakeholder consulting skills and ability to translate business needs into learning and content solutions
• Ability to work independently and as part of a team
• Ability to manage multiple projects and priorities simultaneously
• Exceptional writing, design, and communication skills, as well as strong editing skills
• Ability to thrive in a fast-paced, project-driven organization
• Strong and transparent communication, organization, and interpersonal skills
• Some travel required (<10%)
• Consistently prioritizes safety and security of self, others, and personal data.
• Embraces diverse people, thinking, and styles.
• Possesses a high school diploma, GED, or high school equivalency.
• Is at least 18 years of age and has authorization to work in the United States.

What will give you a competitive edge (preferred qualifications)

• Bachelor’s degree in Instructional Design, Adult Education, Learning and Development, Organizational Development, Business Administration, Human Resources, Communications, or equivalent job experience/education
• Advanced degree in a related field strongly preferred
• Performance consulting experience strongly preferred
• Experience creating microlearning strategies, content libraries, or reusable learning assets
• Experience developing, enabling, or governing user generated content models
• Experience using AI-enabled tools or workflows to support content strategy, learning design, content development, or operational efficiency
• Project management experience
• Experience with external vendor management
• Experience with creative authoring tools such as Adobe Creative Cloud
• Experience creating assets, reports, or dashboards that support portfolio management and prioritization
• Demonstrated experience with usability principles