Description

Who Are We?

With an “A” health rating and solid year-over-year growth, San Francisco Federal Credit Union’s (SFFedCU) membership is now over 43,000 with assets surpassing $1.3 billion and branches located in San Francisco and San Mateo County. Continuing along it highly successful growth trajectory, SFFedCU is seeking a Learning & Development Specialist for our Golden Gate Branch in San Francisco. 

The Position

The Learning and Development Specialist is a critical hire for our People & Culture team. In this role you will own the development, coordination, and delivery of learning programs across the organization. While this is a support role, you will be expected to build, run, and continuously improve programs with a high degree of autonomy. You’ll coordinate logistics, create learning materials, facilitate live training sessions, and manage multiple programs simultaneously. An exceptional attention to detail and a proactive, solutions-first mindset is required. Reporting to the Director, Learning and Development, this role will work collaboratively across all business functions.  

Key Responsibilities

• Coordinate and manage all L&D events, workshops, and training programs from scheduling through post-event follow-up; manage end-to-end logistics including venue booking, materials preparation, attendee communication, technology setup, and post-training evaluations
• Facilitate live, on-site sessions for new and existing employees, ensuring a consistent and high-quality learning experience
• Design, develop, and continuously improve learning materials including facilitator guides, participant workbooks, job aids, presentations, and e-learning content
• Manage our internal LMS system, maintaining an organized and up-to-date library of all learning resources and materials, including tracking of course completion 
• Support the Director of Learning and Development with the summer internship program, including full coordination and logistics
• Coordinate logistics, communication, and scheduling for Leadership Development Programs and Emerging Professionals Programs 
• Own end-to-end design, creation, and delivery of technical trainings for each department, partnering with SMEs to create content 
• Partner cross-functionally to create 30-60-90 onboarding plans for all new employees 
• Maintain accurate records and data related to all L&D programs, participation rates, and learning outcomes
• Proactively identify organizational learning gaps and recommend solutions to the People & Culture leadership team
• Translate complex subject matter into engaging, accessible training content suitable for a variety of learning styles
• Support additional People & Culture initiatives and special projects as assigned
• Stay current on learning and development trends, best practices, and emerging technologies

Who Are You?

Qualifications

• Bachelor’s degree in Human Resources, Organizational Development, Education, Communications, or a related field preferred but not required; equivalent professional experience will be considered
• 1 to 3 years of experience in Learning & Development, Training, or Talent Development 
• Demonstrated experience facilitating training sessions or presentations to groups of varying sizes
• Experience coordinating programs, events, or projects with multiple moving parts and stakeholders
• Instructional Design experience developing training materials, presentations, or instructional content preferred

Required Skills & Competencies

• Outstanding written and verbal communication skills; able to communicate clearly and professionally with all levels of the organization
• Strong facilitation and presentation skills with the ability to engage and energize a room
• Demonstrated project management ability, juggling multiple programs simultaneously 
• Proactive self-starter who anticipates needs and acts before being asked
• Intellectually curious and committed to continuous learning, both for yourself and others
• Team player who can collaborate cross-functionally and build trust quickly
• Proficiency in Microsoft Office Suite (Word, PowerPoint, Excel, Outlook), LMS systems, Instructional Design tools (Articulate, Canva, etc.) 
• Comfortable working with ambiguity and adapting quickly when priorities shift

What We’re Really Looking For 

We operate with the urgency and ambition of a startup. The right candidate will not wait to be told what to do, they will identify gaps, propose solutions, communicate clearly, and execute appropriately. If you are self-directed, endlessly curious, and energized by complexity, you will thrive here. 

Technical skills can be taught. What we cannot teach is drive, curiosity, and ownership mentality that this role requires. We’re looking for someone who: 

• Notices what needs to be done and does it, without being asked twice
• Brings energy, enthusiasm, and structure to everything they touch
• Takes feedback seriously and uses it to grow
• Is obsessed with the details while never losing sight of the bigger picture
• Sees ambiguity as opportunity
• Shows up every day ready to learn, contribute, and move the needle

Why You’ll Love It Here 

You’ll work alongside a passionate team in a mission-driven organization, get exposure to executive decision-making, and grow your skills across a broad range of functions. No two days will be the same—and that’s exactly how you like it.

The compensation package includes an excellent benefits program including health insurance plans, generous PTO, 401(k) Plan, profit sharing, competitive base, bi-annual bonuses, as well as tuition reimbursement. 

SFFedCU is an Equal Employment Opportunity Employer.  In accordance with federal and state laws, SFFedCU does not discriminate in employment because of race, color, religion, sex, national origin, age, physical and mental disability, marital status, pregnancy, childbirth, breastfeeding or related condition, ancestry, medical condition (associated with cancer, a history cancer or genetic characteristics), veteran or military status, sexual orientation, gender, gender identity or gender expression, HIV/AIDS status, genetic information or any other characteristic protected by law. 

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.