Job Description

Strategy & Consulting

• Leads 1:1 client discovery and strategy sessions
• Applies adult learning principles and instructional design methodologies (e.g., ADDIE, SAM) to make independent design decisions for assigned projects
• Designs learning experiences that drive measurable learner engagement, making format and structure recommendations based on content and audience needs
• Analyzes learner feedback and assessment data to identify gaps and recommend content improvements
• Contributes instructional expertise to internal project discussions, advocating for design decisions that serve learner outcomes
• Incorporates feedback from stakeholders and learners to improve content quality
• Independently researches and evaluates tools, formats, and approaches best suited to each project’s learning objectives

Business Development

• Contributes content samples, prototypes, and design rationale to support proposal development
• Executes all deliverables within defined SOW scope, flagging scope risks proactively

Content Development & Delivery

• Owns end-to-end development of assigned learning modules, courses, and programs from design through QA and deployment
• Develops storyboards, scripts, prototypes, assessments, and final production assets independently and on schedule
• Manages workload across concurrent projects, communicating capacity and timeline risks proactively to project managers
• Owns the revision cycle for assigned content — evaluates feedback, exercises design judgment on what to incorporate, and documents rationale for decisions
• Contributes to shared team standards and drives adoption across the team
• Contributes to shared team standards by developing reusable templates, style guides, and production documentation

Basic Requirements

• Bachelor’s degree in Instructional Design, Education, Communications, or a related field (or equivalent experience)
• 2–4 years of experience in instructional design or learning content development
• Ability to provide a portfolio demonstrating ownership of eLearning or blended learning projects from design through delivery

Technical Skills

• Solid knowledge of adult learning principles and ability to apply them independently across varied content types
• Solid understanding of the learning content development life cycle and ability to execute across all phases with minimal oversight
• Proficient in Articulate Storyline and Rise; able to produce polished, interactive eLearning without support
• Proficient in LMS/LXP platforms — independently publishes, tests, troubleshoots, and maintains course content
• Experience with video recording and editing tools; independently produces and edits learning video content
• Proficient with SCORM standards; independently manages packaging, testing, and version control
• Strong instructional design capabilities across multiple modalities (eLearning, video, ILT, job aids)

People Skills

• Strong client-facing skills — confidently leads discovery, updates, and recommendation meetings with individual clients
• Strong presentation skills — confidently presents design decisions and rationale to stakeholders and reviewers
• Strong written and verbal communication, including clear documentation of design decisions, revision rationale, and production notes
• Ability to translate complex subject matter into accessible, engaging learning content
• Builds effective working relationships with SMEs, project managers, and Learning Strategists to deliver high-quality outcomes
• Strong collaboration skills and ability to work effectively across cross-functional teams
• Patient and empathetic when supporting learners and stakeholders with varying levels of technical comfort

Additional Desired Skills

• Association/non-profit sector experience
• Salesforce experience is a plus
• Experience working with AI tools to enhance efficiency
• Experience in metrics tracking for optimal output of team
• Experience with accessibility standards and inclusive learning design

About Us

Momentive Software amplifies the impact of over 20,000 purpose-driven organizations in over 30 countries, with over $11 billion raised and 55 million members served to date. Mission-driven nonprofits and associations rely on Momentive’s cloud-based software and services to address their most pressing challenges – from engaging their communities to simplifying operations and growing revenue. Designed to help organizations connect more, manage more, and ultimately expect more, Momentive’s solutions are built with reliability at the core and strategically focus on fundraising, learning, events, careers, volunteering, accounting, and association management. Momentive partners with organizations that believe “good enough” is never enough – so they can bring on better outcomes for everyone they serve. Learn more at momentivesoftware.com

Why Work Here?

At Momentive Software, we’re a team of passionate problem-solvers, innovators, and volunteers who believe in using technology to make a real difference. We dream big, support each other, and take pride in creating solutions that help our customers drive meaningful change. If you’re looking for a place where your work matters and your ideas are valued, you’ll find it here.

• Medical, Dental & Vision Benefits
• 401(k) Savings Plan with Company Match
• Flexible Planned Paid Time Off
• Generous Sick Leave
• Inclusive & Welcoming Environment
• Purpose-Driven Culture
• Work-Life Balance
• Commitment to Community Involvement
• Employer-Paid Parental Leave
• Employer-Paid Short-Term Disability
• Remote Work Flexibility
  

Momentive Software actively embraces diversity and equal opportunity in a meaningful way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be, which is why we do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

All persons hired will be required to verify identity, minimum age of 18, eligibility to work in the United States (without sponsorship), and to complete the required employment eligibility verification form upon hire.