Description

Are you an experienced learning professional with a passion for Customers? Do you have the drive to deliver multiple content projects on time, every time, with deliverables that exceed audience expectations? Do you thrive in a fast-moving culture where Customer obsession and the ability to think on your feet are highly valued? If so, then Amazon’s Autos is looking for an Instructional Designer like you to reduce effort of our Customers and front-line Customer Service Associates globally by delivering high-quality learning experiences.

We are seeking an experienced Instructional Designer to join our Customer Experience team and be responsible for developing comprehensive training and communications content for our Customer Service Agents. This role will collaborate with cross-functional teams including account managers, product teams, and subject matter experts to analyze needs and create accessible, scalable learning solutions and performance support tools. To excel in this position, you will be comfortable in a fast-paced, high-energy environment. You must be used to dealing with tight deadlines and internal stakeholders, and have a proactive approach to problem solving.

The ideal candidate will have experience designing and developing blended learning materials such as eLearning courses, instructor-led training, job aids, and multimedia. They should have expertise in adult learning theory and using data to drive continuous improvement. This is an opportunity to utilize your instructional design skills and project management abilities to launch a new Automotive product and support updates to existing products and services.

Key job responsibilities

• Use appropriate tools and delivery methods to produce blended learning materials promoting learning through self-study, practice, performance support, socialization and knowledge-sharing. 
• Conduct needs analysis to design and develop bar-raising, accessible, scalable learning solutions for multiple modalities. 
• Pursue a deep understanding of multiple learner roles supporting multiple operational programs to ensure learning solutions meet the needs of the business and learners. 
• Develop evaluation strategies measuring learner outcomes of knowledge acquisition and impact to business metrics. 
• Develop comprehensive training/design plan to monitor progress and serve as a communication tool for stakeholders. 
• Prioritize effectively to manage multiple concurrent projects and initiatives. 
• Collaborate effectively with other teams and subject matter experts (SMEs) to support launches of new products and services, as well as supporting updates to existing products and services. 
• Maintain knowledge of new learning approaches, technology and tools. 
• Perform LMS administration tasks including: upload of new content, update to existing content, curricula creation, and report generation
  

Basic Qualifications

• 3+ years of program or project management experience
• Experience using data and metrics to determine and drive improvements
• Experience working cross functionally with tech and non-tech teams

Preferred Qualifications

• 3+ years of driving end to end delivery, and communicating results to senior leadership experience
• 3+ years of driving process improvements experience
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• Experience building processes, project management, and schedules
  

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $66,800/year in our lowest geographic market up to $142,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.