Job Description 

How We Work At Chick-fil-A

Chick-fil-A,  Inc. (‘Chick-fil-A’ or ‘the Company’) Staff members play a vital role in achieving our strategic goals by developing their skills,  fostering inclusive teamwork,  and embracing innovation. All Staff are expected to contribute to a compelling future by inspiring and motivating those around them. Growth and development are essential at Chick-fil-A. We want Staff to seek new perspectives and adopt new methods to drive continuous improvement and adaptation to evolving business needs. Lastly,  we ask Staff to seek wisdom,  expect the best,  accept responsibility,  respond with courage,  and think others first. Our Flexible Futures Model offers a healthy mix of working in person (currently a minimum of 8-10 days per month) and virtually,  strengthening key elements of the Chick-fil-A culture by fostering collaboration and community. 

Overview

The Learning Designer – Field Learning is responsible for creating the comprehensive learning design in support of our Field Learning audience teams. They combine a solid understanding of adult learning principles and training dynamics to curate and develop contextualized content to design effective and business-aligned learning experiences. Learning Designers work with a wide range of stakeholders including SMEs, the audience team, and the Content Design & Production team to create and maintain audience learning experience(s) based on learning/performance objectives set by the Audience Team.

Learning Designers apply tested adult learning theories and translate audience learning objectives to refine, curate, create and/or develop learning assets. They proactively stay current with learning trends and share resources and learning with others on the team. Learning Designers align with Chick-fil-A’s learning and content strategy to shop for or create content, to ensure experiences are developed efficiently and effectively within the broader context of the business strategy and audience learning needs. 

Responsibilities

• Review and understand complex topics and convert them into digestible learning experiences that will support business objectives and audience learning & performance needs. 
• Determine and document the design needs and required learning content and assets for all learning modalities based on prioritized learning and performance objectives for the audience.  
• Provide key stakeholders with design expertise and consultation for learning solutions according to desired business outcomes and audience needs. 
• Leverage audience insights & learning experience feedback to influence the development or refinement of designs, learning content and experiences  
• Assess existing content to determine content impacts and development needs for their audience. 
• Use L&D’s authoring and design tools to make updates, edits or enhancements to existing audience learning assets and contextualize previously created reusable content as needed 
• Partner with L&D’s Content Design & Production Team or vendor partners to develop, refine, or curate net new learning assets  
• Partner with Audience Lead and L&Ds analytics team to define evaluation strategies; owning and managing solution evaluation and outcomes 
• Ensure solutions meet learning and business objectives in support of the learning designer’s audience team  and align with departmental content strategy, design standards, and concurrent roadmap planning efforts 
• Work closely with Audience Learning teammates and leaders, as well as the Content Design & Production and Digital Learning teams to continue to influence learning modalities and capabilities to meet learner needs, in support of audience and departmental strategic priorities. 
• Remain current with learning trends and learning design theories. 

Required Qualifications (Knowledge, Skills, & Abilities)

• Bachelor’s degree, preferably in human resources, education, instructional design, or equivalent experience 
• Knowledge of adult learning principles 
• Ability to manage multiple projects simultaneously 
• Experience developing content, learning assets and resources 
• Ability to cultivate/build relationships and work collaboratively with internal partners and external vendors 
• Strong problem-solving skills, attention to detail, and quality-focused  
• Experience with Microsoft PowerPoint, Excel, Word, and other related computer programs 
• Experience with Adobe Creative products, including InDesign and other related programs 

Preferred Qualifications (Knowledge, Skills, & Abilities)

• Advanced degree in adult education, instructional technology, or equivalent experience and certification(s) (e.g., Designing Learning certificate or CPTD) 
• Strong project management experience 
• 4+ years in instructional design or equivalent experience 
• Experience designing learning within multiple modalities (e.g., ILT, eLearning, video, job aids, participatory, etc.) 
• Experience engaging in design thinking practices 
• Experience with ADDIE, SAM, or other rapid design methodologies 
• Experience with Waterfall and Agile project management methodologies 
• Experience with a variety of Learning Management and/or Learning Content  Management systems and platform, including authoring and publishing 

Required Years of Experience

4 

Travel Requirements

10% 

Required Level of Education

Bachelor’s degree or equivalent experience 

Preferred Level of Education

Master’s Degree 

Required Major/Concentration

Human resources, education, instructional design, or equivalent experience  

Preferred Major/Concentration

Adult education, instructional technology, or equivalent experience and certification(s) (e.g., Designing Learning certificate or CPTD) 

Relocation Assistance Provided

No

Chick-fil-A, Inc. is an equal opportunity employer that values diversity and inclusion. We make employment decisions on the basis of qualifications, merit and business need. It is and has been the policy of Chick-fil-A to ensure that all individuals are provided equal employment opportunities without regard to disability. Accordingly, Chick-fil-A will make reasonable accommodation(s) for the physical and/or mental limitation(s) of an otherwise qualified individual with a disability – whether an applicant or current employee – unless an undue hardship would result. If you believe you may require a reasonable accommodation due to a disability in connection with your application and/or the hiring process, please contact staffselection@chick-fil-a.com as soon as you realize this need.