Job Description

APi Group is seeking a Learning Technology Support & Content Specialist to support the daily operations of our learning management system (LMS) while contributing to the development and maintenance of digital learning content. This early-career role combines learner support, LMS administration, and instructional design support to help deliver effective learning programs across the organization. 

In this role, you will serve as a first point of contact for LMS-related inquiries, support learner access and system functionality, and help maintain accurate learning data. You will also assist with building and updating online courses, coordinating course testing and launches, and maintaining learning resources. This position offers an excellent opportunity for someone interested in learning technology, digital learning development, and learning operations within a collaborative and fast-paced environment. 

What You Will Do  

Learning Technology & LMS Support 

• Provide Level 1 support for the learning management system (LMS), serving as the first point of contact for user inquiries, issue resolution, and ticket escalation 
• Manage learner access, profile updates, and transfers within the LMS, including troubleshooting enrollment, completion, and reporting issues 
• Monitor and resolve course completion, status, and data discrepancies to maintain accurate learning records 
• Support data integrity and access across learning systems and connected data sources 
• Participate in learner and stakeholder support sessions, including office hours and scheduled help forums 
• Assist in building and maintaining learning paths, vendor-created courses, curricula, and non-certification learning programs within the LMS 
• Identify opportunities to improve LMS processes, workflows, and the overall learner experience, and recommend enhancements 
• Support online learning team operations through tracking, reporting, documentation, and administrative coordination 

Content Development & Instructional Design Support 

• Assist with course development and instructional design activities under the direction of senior team members 
• Build and update digital learning content using approved authoring tools and LMS functionality 
• Coordinate and document testing and quality assurance activities for new and updated courses 
• Support translation and localization workflows for learning content, including intake, tracking, and internal review coordination 
• Develop and update learner-facing resources such as help guides, job aids, and short instructional videos 
• Maintain organized file structures, documentation, and storage practices for learning content and source materials 
• Edit multimedia content and refresh legacy learning assets to ensure consistency with branding and organizational standards 

Basic Qualifications  

• 1+ years of experience in LMS administration, learning operations, instructional design support, or a related role 
• Experience working with learning management systems or similar learning technology platforms 
• Familiarity with eLearning authoring tools such as Articulate Rise or Storyline 360 
• Proficiency with Microsoft Office applications including Outlook, PowerPoint, Excel, and Teams

Preferred Qualifications  

• Bachelor’s degree in Instructional Design, Adult Education, Learning Technologies, or a related field 
• Experience building or updating digital learning content 
• Familiarity with multimedia editing tools used in online learning development 
• Experience supporting translation or localization workflows for learning content 
• Strong written and verbal communication skills with the ability to explain technical concepts clearly 
• Strong collaboration and teamwork skills when working with subject matter experts and learning professionals 
• Analytical thinking and problem-solving abilities 
• Attention to detail to ensure accuracy, consistency, and quality in learning materials and system data 
• Strong organizational and time management skills with the ability to manage multiple tasks simultaneously 
• Adaptability and eagerness to learn new technologies and processes 

Benefits and Compensation 

This role is based in our New Brighton, MN office. The salary range for this position is $56,500–$84,800, depending on job-related knowledge, skills, and experience. This position is eligible for an annual bonus target of 5%, based on company performance.  

APi Group offers a comprehensive benefits package designed to support the well-being of you and your family.

Benefits include:  

• Comprehensive Insurance coverage, Medical, Dental, Vision, and more   
• Access to corporate fitness center   
• Wellness Program   
• 401K with employer match   
• Discounted company stock (Employee Stock Purchase Plan)   
• Profit Sharing   
• Generous paid time off   
• Growth opportunities through company sponsored leadership development courses and various training courses   

About Us  

APi Group is a global leader in providing safety, specialty, and industrial services. Founded in 1926, it has grown from its origins in fire protection to become a multibillion-dollar corporation operating in over 500 locations worldwide and employing more than 25,000 team members.    

Our purpose is Building Great Leaders® and our culture is rooted in The Care Factor. Our commitment to genuinely caring for and empowering every team member. We operate through three segments: Safety Services (fire protection and life-safety), Specialty Services (HVAC, plumbing, electrical, building automation), and Industrial Services (maintenance, repair, and specialty construction for heavy industrial facilities).  

EEO Statement   

APi Group is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.   

This position is not eligible for sponsorship. 

All offers of employment are contingent upon the satisfactory completion, in accordance with company policy, of a pre-employment drug screening and background check.