Title: Training and Instructional Designer
Reporting to: AD, Knowledge Management
Compensation: $86K – $108K USD
Location: USA – Remote

Who We Are

World Education Services (WES) is a non-profit social enterprise that supports the educational, economic, and social inclusion of immigrants, refugees, and international students. For 50 years, WES has set the standard for international academic credential evaluation, supporting millions of people as they seek to achieve their academic and professional goals.

About the Opportunity

The Training and Instructional Design Specialist is part of the Knowledge Management and Optimization team within the Business Division and supports the development of high-quality learning solutions across a range of formats. This role focuses on delivering virtual instructor-led and hybrid training, and on creating training materials for instructor-led, hybrid, and e-learning formats. The Training and Instructional Design Specialist works closely with subject matter experts to translate complex policy, business processes, and technical information into clear, engaging, learner-centered experiences. The role applies core instructional design principles, including adult learning theory, ADDIE, and assessment best practices, in day-to-day work to efficiently develop, manage, and enhance training content.

What You’ll Do

• Develop and deliver training materials for e-learning, hybrid, and instructor-led sessions as well as job aids, training videos, and other training deliverables
• Prepare training materials, learning environments, and participant resources to support effective learning experiences for complex policy, operational, and technical content
• Reinforce learner understanding through coaching, follow-up support, and responding to learner questions
• Create and update knowledge checks, quizzes, and learner activities
• Collaborate with subject matter experts to continuously update and improve training materials based on business changes, learner feedback, and evaluation results
• Support LMS administration activities, including course setup, learner communications, completion tracking, and reporting
• Measure training effectiveness and business outcomes with a view to continuous improvement

Your Experience

• Bachelor’s degree in related field, or equivalent work experience
• 3-5 years of experience in instructional design and training in a corporate, technical, or operational training environment, with direct responsibility for building and delivering training content
• Instructional Design/training qualification/certification (e.g. ATD APTD)
• Demonstrated application of instructional design principles, including adult learning theory, ADDIE, assessment design, and basic training measurement and evaluation
• Hands-on experience developing e-learning modules using Articulate (Storyline and Rise)
• Expertise in creating a range of training deliverables, including e-learning, instructor-led materials, job aids, and presentations
• Proven ability to translate complex policy, business processes, or technical information into clear, engaging learning content
• Experience working with SMEs and stakeholders to gather, refine, and validate training content
• Proven ability to use AI-supported tools to support efficient workflows
• Experience working with a Learning Management System (LMS) to upload, organize, and maintain training content, and for reporting
• Demonstrated ability to manage multiple deliverables in a fast-paced environment while maintaining quality and consistency

Desired

• Experience with AI-based video or voiceover tools (e.g., Synthesia, Vyond, WellSaid Labs or similar)