Position Summary

The LMS Administrator leads the effective implementation and ongoing maintenance of the NU Learning Management Systems (LMS) and all supporting tools, content, and technologies, roles, users, security, internal system notifications and other instructional technology user accounts. LMS Administrator has primary responsibility for optimizing LMS performance, documenting the operation and support processes and procedures related to the LMS application and environment, investigating and resolving LMS application and server environment errors, and collaborating with applicable stakeholders for the day-to-day operational support of LMS. LMS Administrator creates and executes a long-term plan for learning management system growth and improvement. Manages the testing and evaluation of new features and tools that integrate with the LMS. Creates systems and workflows to ensure that all course resources are properly set up and available.

Essential Functions

• Seek efficiencies in operational processes.
• Create dashboards for reporting LMS analytics.
• Works with Director of LTI to test and implement tools. 
• Facilitates the escalation of and resolution for issues connected to the learning management system and/or external tools eLearning, micro learning (and other) course creation and implementation (i.e. Articulate, SCORM, etc.)
• User / Course Creation Management
  • Creates user logins as needed and assigns user permissions.
  • Creates and manages user structures including the creation of user groups.
  • Works with IT and Registrar to ensure proper student enrollment processes.

• Ensures integrations to SIS are functioning correctly
• Partners with OTLS and OLIS on instructional videos, how-to guides, and FAQs related to the usage of the learning management system, instructional technology.
• Documents relevant data about each external learning tool in a central repository
• Establishes and configures the LMS, including new courses
• Utilizes project management to ensure successful development/implementation of course tools within the LMS, including apps and LTI configurations
• Manages the LMS functionality, including appearance, tabs, and settings
• Supports Director of LTI by tracking usage of tools and the learning management system features to provide reports on trends and creates and executes a plan to address those issues and trends.
• Manages vendor relationships, especially contracts with LMS provider.​​​

Supervisory Responsibilities: NA

Requirements:

Education & Experience

• Bachelor’s degree from a regionally accredited university with focus in information technology, education technology or related field required.
• Master’s in technology, education, or related field preferred.
• 5+ years learning management system experience, including implementation.
• Experience in higher education preferred.

Competencies/Technical / Functional Skills

• Advanced knowledge in learning management system administration and LTI integration and deployment
• Skilled in creating and implementing projects.
• Responds in a timely manner and provides updates, as needed, to internal and external customer inquiries.
• Demonstrated ability to work collaboratively with various high-level stakeholders who often hold competing interests.
• Ability to think from both a strategic and tactical perspective.
• Strong creative and problem-solving skills.
• Ability to manage multiple, simultaneous projects within a strict deadline environment.
• Leverages awareness of current industry standards/environment to impact decisions and indicate requirements.
• Suggests or applies new ways of addressing ongoing work issues and challenges.
• Demonstrates concern for and attends to the needs of internal and external customers; reflecting both as a priority.
• Projects a sense of empathy and understanding when dealing with others.
• Willingly supplies answers and resources that the customer (internal or external) finds satisfying.
• Responds in a timely manner and provides updates, as needed, to internal and external customer inquiries.
• Focuses on problem resolution and learning, not on the assignment of blame.
• Proficient with Brightspace, Google Docs, Airtable, Tableau, MS Office suite, and other tools used within Office of Strategy and Innovation.

Travel: Some travel may be required.

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Candidate receiving offers will be offered a salary/pay rate commensurate with experience that vary based on a candidate’s qualifications, skills, and competencies.  Absent exceptional circumstances, candidates will be offered a salary within this range for this position. The minimum salary will be offered based on the minimum exemption threshold based on state of residency. Base pay is one component of National University’s total rewards package, as we are dedicated to supporting the needs of the “whole you” with our holistic approach to employee benefits by offering comprehensive well-being benefits for you and your family.  For full details about our benefit plan offerings, please visit benefits.nu.edu. For Part-time benefits, please click here.

Compensation Range:

Annual Salary: $56,890.00 – $76,800.00

National University is committed to maintaining a high-quality, diverse workforce representative of the populations we serve. National University employs more than 5,000 faculty and staff and serves over 41,000 students. We are united in our mission to meet the global education demands of the 21st Century and are dedicated to creating a supportive academic and work environment that allows students, faculty and staff to develop their interests and talents while experiencing a sense of community and a commitment to diversity. With programs available both online and at our many campus locations, National University is a leader in creating innovative solutions to education and meeting the needs of our diverse student population, including adult learners and working professionals.

National University offers an opportunity to work in an innovative environment that supports diversity.

National University (NU) is proud to be an equal opportunity employer and does not discriminate against any employee or applicant per applicable federal, state and local laws. At NU, a diverse mix of highly talented, innovative and creative people come together to make the impact of a lifetime for each of our student learners. All qualified applicants will receive equal consideration for employment, education, and admission at National University. We are focused on equality and believe deeply in diversity of race, color, ancestry, age, family care status, veteran status, marital status, creed, religion, sex, gender, sexual orientation, religion, ethnicity, national origin, and other legally protected group status.

About Organization

At National University, we believe it’s not just about the degrees our students earn, but the degree to which they use them.

Since 1971, we have supported working professionals who want to be a powerful force for positive change. That’s why we make education accessible to adults who live and work in the real world. It’s why we were the first to develop a flexible, one-class-per-month format. It’s why we offer more than 120 graduate and undergraduate degree programs. And it’s why we will continue to innovate and leave a mark on people who will one day leave their mark on the world.

We embrace diversity. Because it brings a new perspective to every industry. Our classes and faculty are made up of an eclectic mix of people who reflect our different communities and have the influence to shape where we’re headed.

We do all this because we care. About our students. Our staff. Our supporters and our community. We are a private, nonprofit institution that does not answer to shareholders. We invest our money back into making improvements so that the people who come here can do the same.

We know our legacy does not end when our students graduate. It begins.