Job Description
Finalsite is the first community relationship management platform for K-12 schools, transforming how schools attract students, engage families, build community — and thrive. More than 7,000 schools and districts worldwide trust Finalsite’s integrated platform for their websites, communications, mobile apps, enrollment, and marketing services. Finalsite is headquartered in Glastonbury, CT, USA with employees who work remotely in nearly every state in the U.S. as well as Europe, South America, and Asia. For more information, please visit www.finalsite.com.
Vision
Finalsite will transform the way school communities engage with their schools.
Summary Of The Role
The Training & Education Specialist is integral to client onboarding and ongoing education efforts. They provide educational materials that are used for client education, as well as internal onboarding. They are also responsible for developing and maintaining internal and external resources (Learning Management System, Knowledgebase, etc.) related to the Finalsite platform.
Location
100% Remote – Anywhere within the US
Responsibilities
- Maintain internal and client-facing documentation and software blogs to highlight new software features, best practices, and how-tos.
- Stay up to date (through software update blogs, new help center articles, and training) on new product features and improvements, as well as web trends.
- Provide support, best practice, and implementation assistance across our Content Management System (CMS), Enrollment Management System (EMS) and communication tools including Messages XR, Messages XR-Enterprise, and Mobile App communications.
- Strengthen the Finalsite brand by exhibiting excellence in product knowledge and Customer Service.
Qualifications And Skills
- Associate’s or Bachelor’s degree preferred, or commensurate experience.
- Experience with websites built via content management systems (WordPress, Squarespace, Wix, Weebly, Joomla, etc.) preferred.
- Prior technical training or technical support experience preferred, but not required.
Residency Requirement
Finalsite offers 100% fully remote employment opportunities, however, these opportunities are limited to permanent residents of the United States. Current residency, as well as continued residency, within the United States is required to obtain (and retain) employment with Finalsite.
Disclosures
Finalsite is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. EEO is the Law. If you have a disability or special need that requires accommodation, please contact Finalsite’s People Operations Team. Finalsite is committed to the full inclusion of all qualified individuals. As part of this commitment, Finalsite will ensure that persons with disabilities or special needs are provided a reasonable accommodation. Ensure your Finalsite job offer is legitimate and don’t fall victim to fraud. Ask your recruiter for a phone call or other type of verbal communication and ensure all email correspondence is from a finalsite.com email address. For added security, where possible, apply through our company website at finalsite.com/jobs.
