Description

The Learning Design and Development (LDD) team within the Global Operations Learning and Development (GOLD) organization is seeking a creative and future-focused Senior Learning Experience Designer to design, develop, and deliver innovative, technology-enabled learning solutions for WWOps learners.
In this role, you will combine instructional design expertise with the ability to apply emerging AI technologies to enhance the speed, quality, and impact of learning. You will partner with L&D and technology teams to create engaging, data-informed learning experiences and streamline content development workflows.

Key job responsibilities

• Design and develop interactive learning experiences, simulations, and performance support tools using authoring platforms and AI-assisted solutions.
• Use AI tools to accelerate content creation, improve accessibility, and personalize the learner experience.
• Curate, tag, and structure content to make it easy to update, reuse, and integrate with AI-enabled systems.
• Prototype and test emerging learning technologies, including adaptive learning and AI-driven feedback tools, incorporating results into design improvements.
• Collaborate with SMEs, instructional designers, and technologists to deliver scalable solutions that align with business priorities.
• Contribute to the development of guidelines and best practices for using AI and automation in learning design.
• Stay current with trends in learning technology, sharing insights and recommendations with the team.

Basic Qualifications

• 7+ years of design experience
• Bachelor’s degree in learning design, learning science, instructional design, educational technology, educational psychology, or similar field.
• Fluency in AI applications and the ability to integrate them effectively into the design and development process.
• Proven track record of designing and developing innovative, user-friendly, and scalable technical solutions
• Strong grounding in learning design principles, user experience design and human-centered design principles.
• Technical aptitude with the ability to quickly learn new technologies and develop various learning solutions.
• Demonstrated ability to make business recommendations and influence stakeholders to deliver learning initiatives on time and within scope.
• A problem-solving mindset with a focus on experimentation and continuous improvement.
• Ability to multitask in a fast-paced environment.
• Excellent oral, written, and interpersonal communication skills.

Preferred Qualifications

• Experience with natural language processing or other AI/ML techniques.
• Obsessed about the customer experience, with a track record of maintaining high standards.
• Proficient in project management tools and methodologies, with experience in contributing to documentation of project standards, establishing design standards, and using data to optimize ways of working.
  

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $114,700/year in our lowest geographic market up to $189,600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.