The KBB Instant Cash Offer (ICO) Senior Client Trainer is responsible for in store implementation of assigned Cox Automotive products by executing our approved best in class dealer training processes.

The Senior Client Trainer should maintain acceptable Service Level Agreements. (new dealer on-boarding, follow up trainings, at risk trainings etc.)

The Senior Client Trainer is jointly responsible for assisting in the development of our internal CAI team’s knowledge and use of all products as well as working closely with the Customer Success Management Team and sales teams. They are individually responsible for the implementation of a target number of dealers per month, with the balance of time handling duties as assigned by ICO management for existing clients.

What You’ll Do

• Effectively onboard new dealers using the approved Cox Automotive products processes, tools and behaviors into an existing dealer and /or group
• Engage in high profile implementation planning with external Executives, Dealership owners, general management and store level personnel
• Conduct pre-launch activities with new ICO dealers in alignment with the Best In Class Implementation Guide
• Work directly with all levels within the dealership with a focus on the General Manager, Used Car Manager, Internet Manager and ICO related associates
• Ensure all product launches are effectively taken to market through the launch process and SLA visits with immediate results for the client
• Build and develop strong working relationships with customers and users at all levels from Dealer/owner/Decision Maker down
• Work with assigned ‘at risk’ clients; determine action plan(s) to turnaround and retain for success
• Provide tailored solutions to the product integration into an existing dealer process up to and including the Road to The Sale in order to achieve Best in Class results
• Assist in generating high client attendance to product launches; meet all set minimum team attendance goals at launch day
• Ensure dealer client has an understanding and the full value of the products being trained on-line.
• Participate in relevant product development and enhancement review sessions to continue in development as a business partner while leveraging real time field experience
• Plan in-field travel schedule to maximize efficiency, time with clients and ‘reach’
• Work with the Autotrader (CSM) team members in mentoring activities as required
• Coordinate with field-based CSM who currently own the relationship with the account to gain knowledge, insight and information on the account prior to and post-implementation
• Prepare and communicate approved summary reports with appropriate documentation
• Engage and participate in the exchange of ‘best practices’ across entire Senior Client Training and CSM team
• Use SFX to document ALL interactions with the client.

Travel Required:

• Up to 25% travel as needed (day and overnight).

Who You Are

Minimum

• Bachelor’s degree in a related discipline and 4 years’ experience in a related field. The right candidate could also have a different combination, such as a master’s degree and 2 years’ experience; a Ph.D. and up to 1 year of experience; or 8 years’ experience in a related field
• 5+ years of experience in Retail automotive (dealership) OR a combination of experience in: Retail automotive (dealership) AND relevant consultative Sales experience in the automotive industry
• Proven advanced relationship management capabilities
• Demonstrated advanced communication skills (verbal, written, phone, interpersonal and presentation)
• Proven ability and experience working with all levels of employee within a Dealership
• Demonstrated ability to articulate and communicate in an engaging manner
• Demonstrated advanced listening skills with an ability to detect problems and risks through all communication vehicles (in person, by phone, via email)
• Demonstrated and proven advanced customer service skills and methodology
• Demonstrated ability to work in both a team oriented and an individual environment
• Proficiency in using Customer Relationship Management Systems
• Computer literacy including MS Office suite

Preferred

• Experience with Autotrader
• Experience with KBB

Drug Testing:

To be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

Compensation:

Compensation includes a base salary in the range of $74,000.00 – $111,000.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.

Benefits:

The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company’s needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.