Position Summary

MoFi is seeking an experienced learning development professional to design, develop, implement, and facilitate learning experiences across the organization. This role builds practical programs that help employees grow, perform at a high level, and contribute to MoFi’s continued growth and impact.

The Learning Experience Designer focuses on turning real work into clear, usable training across lending, credit, and operations. The goal is to ensure staff have the skills, tools, and training needed to serve clients well and manage risk responsibly.

This is a hands-on role that combines program design, facilitation, and project management. Success in this role translates to stronger performance, faster onboarding, and better consistency across teams.

Key Responsibilities

Learning Design & Development

• Partner with leaders and team members to understand development needs and align training with business goals
• Conduct needs assessments and define clear learning objectives
• Design and develop training materials, including instructor-led sessions, e-learning modules, and job aids
• Build curriculum across lending, underwriting, portfolio management, and client engagement
• Ensure content reflects real workflows, tools, and expectations
• Define success measures for each program and track outcomes
• Maintain and update training materials and curriculum
• Stay current on relevant practices and apply them in a practical way

Program Delivery & Facilitation

• Facilitate virtual and in-person training sessions
• Prepare materials, technology, and session structure
• Manage timing, transitions, and participant engagement during sessions
• Handle logistics and troubleshoot issues as they arise
• Keep sessions focused, organized, and aligned with intended outcomes

Stakeholder & Participant Experience

• Serve as the main point of contact for participants and internal stakeholders
• Ensure a consistent, high-quality experience across programs
• Communicate clearly about expectations, updates, and changes
• Identify and address issues early
• Gather feedback and use it to improve future programs

Collaboration & Program Management

• Work with subject matter experts to ensure content is accurate and relevant
• Manage multiple projects and timelines
• Support onboarding and role-specific development efforts
• Contribute to building a training function that can scale with the organization

Qualifications

• Experience designing and delivering training programs
• Strong instructional design skills
• Experience facilitating both virtual and in-person sessions
• Strong organizational and project management skills
• Ability to work across teams and build trust
• Clear and direct communication skills
• Strong skills in Learning Management Systems
• Experience in financial services or a mission-driven organization is helpful

First Year Success Goals

• Core training programs are in place across key functions
• Required training certifications are in place for staff and board
• Training programs are well organized and easy to access for staff
• New hires reach proficiency more quickly
• Staff feel supported and that they have the learning resources needed to succeed

Mission Alignment

MoFi provides financing and consulting that transforms the lives of underserved individuals and communities. This role supports that work by strengthening how we train and develop our team.

Salary

$125,000 plus 8% annual bonus opportunity

Full benefits including:

Insurance and Savings

• Employer-paid health, dental, and vision care for employee and family
• Employer matched 401(k)
• HSA
• Short-term and long-term disability insurance
• Employer-paid life insurance
• Matched savings program

Work Life Balance

• Paid holidays
• Vacation leave
• Sick leave
• Bereavement leave
• Parental leave
• Hybrid work options for this position

Professional Development

• Professional development or training budget
• Conference or certification support

Wellness

• Employee assistance program (EAP)
• Health club reimbursement
• Great technology
• In-office meals and refreshments, including lunch, snacks, and beverages