Job title: Senior Manager, EdTech & Learning Systems

Function: Customer Management

Sub function: External Customer/Product Training

Category: Senior Manager, External Customer/Product Training (P8)

Location: West Chester / Palm Beach Gardens / Warsaw / Raynham / Raritan / United States of America

Date posted: Jul 01 2026

Requisition number: R-084625

Work pattern: Hybrid Work

This job posting is anticipated to close on Jul 08 2026. We may however extend this time period, in which case the posting will remain available on www.careers.jnj.com to accept additional applications.

Description

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Customer Management

Job Sub Function:

External Customer/Product Training

Job Category:

Professional

All Job Posting Locations:

Palm Beach Gardens, Florida, United States of America, Raritan, New Jersey, United States of America, Raynham, Massachusetts, United States of America, Warsaw, Indiana, United States of America, West Chester, Pennsylvania, United States of America

Job Description:

DePuy Synthes is recruiting for a(n) Global Commercial Education Capabilities Sr. Manager, located in West Chester, PA or in Raynham, MA or Raritan, NJ, Warsaw, IN or Palm Beach, FL.

Job Overview

The Global Commercial Education Capabilities Sr. Manager plays a key role in advancing DePuy Synthes’ global commercial strategy by designing and leading innovative education programs that build capabilities across commercial teams. This role shapes how sales professionals and healthcare partners develop clinical, product, and business skills to better serve patients and customers. It offers the opportunity to influence global education strategy, leverage data-driven insights, and lead cross-functional initiatives that elevate commercial performance and long-term growth.

Key Responsibilities:

• Lead the development and execution of global commercial education strategies aligned to business priorities and market needs
• Design and implement scalable education programs (e.g., product training, clinical education, selling skills, digital learning solutions) to build commercial capabilities
• Partner with global and regional commercial leaders to identify capability gaps and define targeted education solutions
• Establish and track key performance indicators (KPIs) to evaluate training effectiveness and drive continuous improvement of education programs
• Lead complex, cross-functional projects to deliver innovative learning systems and sustainable education initiatives
• Leverage data, analytics, and insights to inform education strategy and optimize commercial impact
• Collaborate with Medical Affairs, Marketing, and other stakeholders to ensure alignment of education content with clinical, regulatory, and business standards
• Develop and maintain global standards, tools, and best practices for commercial training and capability building
• Mentor and guide team members and stakeholders to strengthen organizational capability and drive a culture of continuous learning

Qualifications

Education:

• Bachelor’s degree required (e.g., Business, Life Sciences, Education or related field)
• Advanced degree (MBA, Master’s, or equivalent) preferred

Experience and Skills:

Required:

• Minimum of 10–12 years of relevant experience in commercial education, training, sales enablement, or related field
• Demonstrated experience leading global or large-scale education or capability-building programs
• Proven ability to manage complex projects and work across cross-functional teams in a matrixed organization
• Strong business acumen with the ability to use metrics and data to assess program effectiveness and inform decisions
• Excellent communication, presentation, and stakeholder engagement skills
• Experience developing learning strategies, training curricula, and scalable learning solutions (e.g., digital, blended learning)
• Ability to influence without authority and drive alignment across global stakeholders

Preferred:

• Experience within MedTech, healthcare, or life sciences industry
• Background in clinical or product education for healthcare professionals
• Familiarity with adult learning principles and instructional design methodologies
• Experience implementing learning technologies (e.g., LMS, digital learning platforms)
• Strong understanding of global markets and cultural considerations in training delivery
• Experience managing vendors or external education partners
• Demonstrated ability to lead teams and develop talent

Other:

• Language: English required; additional languages are a plus
• Travel: Up to 25–40% (domestic and international)
• Certifications: Learning & Development or instructional design certifications preferred
• Valid driver’s license not required

For more information on how we support the whole health of our employees throughout their wellness, career and life journey, please visit www.careers.jnj.com.

Johnson & Johnson announced plans to separate our Orthopaedics business to establish a standalone orthopaedics company, operating as DePuy Synthes. The process of the planned separation is anticipated to be completed within 18 to 24 months, subject to legal requirements, including consultation with works councils and other employee representative bodies, as may be required, regulatory approvals and other customary conditions and approvals. Should you accept this position, it is anticipated that, following conclusion of the transaction, you would be an employee of DePuy Synthes and your employment would be governed by DePuy Synthes employment processes, programs, policies, and benefit plans. In that case, details of any planned changes would be provided to you by DePuy Synthes at an appropriate time and subject to any necessary consultation processes.

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via https://www.jnj.com/contact-us/careers, internal employees contact AskGS to be directed to your accommodation resource.

#LI-Hybrid

#DePuySynthesCareers

Required Skills:

Preferred Skills:

Business Development, Customer Empowerment, Customer Support, Customer Support Operations, Customer Support Platforms, Customer Support Trends, Customer Training, Escalation Management, Fact-Based Decision Making, Leverages Information, Organizing, Performance Measurement, Problem Management, Process Improvements, Stakeholder Engagement, Strategic Thinking, Technical Credibility

The anticipated base pay range for this position is :

122,000.00 – 245,000.00 USD

Additional Description for Pay Transparency:

Subject to the terms of their respective plans, employees are eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)). Subject to the terms of their respective policies and date of hire, employees are eligible for the following time off benefits:

• Vacation –120 hours per calendar year 
• Sick time – 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year 
• Holiday pay, including Floating Holidays –13 days per calendar year 
• Work, Personal and Family Time – up to 40 hours per calendar year 
• Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
• Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year 
• Caregiver Leave – 80 hours in a 52-week rolling period10 days 
• Volunteer Leave – 32 hours per calendar year 
• Military Spouse Time-Off – 80 hours per calendar year 

For additional general information on Company benefits, please go to: https://www.careers.jnj.com/employee-benefits