Job details

Description

Position Summary: 

The primary purpose of this position is to support the Learning & Experience team by balancing two core functions: (1) administering and optimizing learning technology platforms—primarily the Learning Management System (LMS) and internal knowledge resources—and (2) assisting in producing high-quality eLearning and multimedia learning assets. The Technology & Design Specialist manages course setup and publishing, assignments and enrollments, user support, data integrity, learning communications, and reporting for operational and compliance needs. In partnership with subject matter experts and department leaders, the position assists in analyzing training needs, designing learning solutions, building and updating digital learning content, and ensuring materials are accurate, accessible, and aligned with organizational standards.

Essential Functions And Supporting Duties:

• Serve as a Learning Management System (LMS) administrator: create/publish courses, manage catalogs and learning paths, assign training, manage enrollments, and monitor participation/completions.
• Provide LMS user support and troubleshooting (access issues, navigation questions, completion corrections as appropriate); escalate and track vendor/IT tickets through resolution.
• Maintain training resources on internal knowledge platforms, including organization, version control, and governance, so materials are accurate, up to date, and easy for staff to access.
• Partner with managers and subject matter experts to assess training needs, define learning objectives, and recommend solutions (LMS courses, eLearning, blended learning, job aids) aligned to business priorities.
• Design, storyboard, build, and update eLearning modules and digital learning assets using approved tools (e.g., Articulate Storyline/Rise, Camtasia, Snagit, Adobe) and instructional design best practices.

Qualifications And Requirements:

Required Education: High school diploma or equivalent plus additional post-secondary coursework in instructional technology, information systems, business, communications, or a related field (or equivalent combination of education and experience).

Required Experience: 6–24 months experience in a service-oriented environment (financial institution experience preferred) with demonstrated ability to support training, learning content, or business communications.

Preferred Experience: LMS or training-system administration (course setup, enrollments, reporting) and building digital learning content (eLearning modules, job aids, and multimedia) using tools such as Articulate Storyline/Rise, Camtasia, Snagit, and/or Adobe applications.

Required Knowledge: Working knowledge of training principles (adult learning, learning objectives, and common training methods) and strong comfort with learning technology platforms, including an LMS, eLearning publishing basics (e.g., SCORM tracking concepts as applicable), and data/reporting practices (triage, documentation, and issue tracking). 

Skills and Abilities:

• Ability to adhere to BayPort Credit Union’s Core Values: Integrity, Be Bold, Compassion, Diversity, Innovation, It’s On Me, and One Team.
• Strong written and oral communication skills.
• Ability to create clear job aids, course directions, and learner-facing materials.
• Proficient with Microsoft Office (Word, Excel, Outlook, PowerPoint) and comfortable learning new software and systems quickly.
• Ability to build and maintain eLearning and multimedia assets with attention to visual consistency, accessibility, and learner experience.
• Ability to administer and support systems (user access, troubleshooting, testing changes) with strong attention to detail, data integrity, and documentation.
• Strong customer-service mindset and follow-through.
• Ability to multitask, meet deadlines, collaborate across departments, and produce accurate reports and communications.

This job description is not an all-inclusive list of the responsibilities, skills, working conditions or essential functions of this job. Management reserves the right to modify, add or remove essential functions as business needs warrant.

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and reserve the right to perform pre-employment substance abuse testing.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

About BayPort Credit Union

About Organization

In 1928, 12 shipyard workers from Newport News Shipbuilding formed an organization with a specific purpose as a low-interest source of loans and a trusted place to deposit money. Today, BayPort Credit Union is rated a Superior 5-Star Credit Union by Bauer Financial, managing $2.6 billion in assets and servicing nearly 154,000 individuals and businesses with 29 branch locations across the Virginia Peninsula and Southside communities.